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Accounts Receivable and Collections Manager - Hopkins, United States - Legacy Restoration
Description
Legacy Restorations guiding purpose is to improve the quality of life for our customers and employees through thepursuit of excellence
in exterior restoration - including roofing, siding, windows and gutters.
Reporting to the Controller, the Accounts Receivable and Collections Manager provides leadership and execution of the accounts receivable and collections function for the portfolio of receivables due from residential homeowners, communicates performance via established KPIs, appropriately protects the Companys lien rights.
Accounts Receivable and Collections Manager will lead the accounts receivable operations function and ensuring the efficient management of all processes post-invoice to collection, including robust process documentation and frequent reporting.
The ideal candidate will play a pivotal role in maintaining healthy cash flow, reducing outstanding balances, and strengthening customer relationships.
Legacy Restoration currently provides high-quality exterior remodeling and storm restoration in 7 Upper Midwest markets.This position will be located in our Plymouth, MN headquarters office and will play a key role in helping our business to continue to grow.
Job ResponsibilitiesSupervise the team to ensure timely and accurate recording of all transactions, timely processing of mortgage check releases, and effective collections activities.
Monitor and manage the aging of accounts receivable. Collaborate with internal and external customers to resolve any billing or payment discrepancies.Establish and monitor collection strategies including cadence for customer communication, protection of lien rights, and escalation to legal-assisted collections.
Prepare and present regular reports on accounts receivable and collections performance. Analyze customer payment trends and provide insight to management. Support analysis of reserve for uncollectible accounts.
Contact customers relating to overdue accounts and facilitate the resolution. Escalate overdue accounts, as necessary.
Collaborate with collection agencies and/or legal when required.
Identify, recommend, and facilitate process improvements to enhance efficiency and effectiveness.
Lead, coach, and mentor team members. Conduct regular performance evaluation and feedback for development.
Function Ownership:
Manage and lead all accounts receivable functions, as a founding member of the finance team establishing, continuously improving, and executing on related processes
Collections Management:
Develop and implement strategies for efficient and effective collection of outstanding debts globally, while maintaining positive customer relationships
Cash Flow Monitoring:
Regularly monitor and analyze accounts receivable reports, cash flow, and aging reports to identify and resolve discrepancies and bottlenecks
Customer Relations:
Collaborate with global sales and customer service teams to address customer inquiries, disputes, and payment issues promptly and professionally
Process Improvement:
Continuously assess and enhance accounts receivable processes, implementing automation and best practices to increase efficiency and reduce errors
Reporting:
Generate and present regular reports on accounts receivable performance, including aging analysis, DSO (Days Sales Outstanding), and collections progress
Compliance:
Ensure compliance with relevant laws, regulations, and company policies related to accounts receivable and credit management
Manage AR portfolio through direct involvement with customers and internal resources
Negotiate and secure arrangements for payment with delinquent accounts
Job Requirements
Bachelors degree in finance, Accounting, or a related field
Proven experience (5+ years) in accounts receivable management or a similar role
Strong leadership and team management skills
Excellent analytical, problem-solving, and communication abilities
Strong belief and practice in overcommunicating to keep teams on the same page
Knowledge of credit risk assessment and collections strategies
Ability to work collaboratively and adapt to changing priorities in an ambiguous and rapidly evolving environment
Proficient in Microsoft Office with preferably intermediate-to-advanced experience in Excel. Experience with Microsoft Dynamics is a plus.
Attributes:
Excellent organization skills and attention to detail coupled with strong communication and negotiation skills. Accurate and effective problem solving skills involving internal and external parties.
Abilities:
Ability to multi-task, work independently, and define priorities. Must be flexible, adaptable, proactive, and able to respond to demands of the organization. Interest and ability to work in a close-knit team and cross-functional work environment.
$75,000 - $95,000 a year
We take great pride in delivering
unparalleled customer service
,
quality workmanship
and
upholding an outstanding work environment
for our employees. The atmosphere at Legacy nurtures a culture of
excellence
,
accountability
,
professionalism
and
continued growth
. Giving back to the communities we serve is an important component of our core values; we frequently volunteer as a group and enjoy team building activities that focus on personal development and bettering the lives of others.
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