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White Sulphur Springs

    Concierge - White Sulphur Springs, United States - The Greenbrier Hotel

    The Greenbrier Hotel
    The Greenbrier Hotel White Sulphur Springs, United States

    1 week ago

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    Description

    Job DescriptionPosition:

    Concierge Department:

    Rooms DivisionReports: Chef ConciergeUpdated: August 2023To be successful in this position, the ideal candidate must meet the following criteria.

    In addition to the Service Standards for All EmployeesPrimary Responsibilities:
    (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

    • In-depth understanding of essential hospitality standards and company policies.
    • Proven skill in developing relations with guests, vendors, and internal departments.
    • Time management and resource management.
    • Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
    • Assisting guests with booking flights, transportation, and Amtrak train.
    • Ability to project a professional and knowledgeable demeanor.
    • Strong organizational, communication and verbal skills
    • Ability to provide professional communication in all environments.
    • Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
    • Learn to evaluate guests by their preferences

    Normal Working Hours:
    (Shift, days)

    • Shifts vary daily, days off may not be together, expected to work holidays

    Past Work Experience Requirements:
    (Type of work, number of years required, equivalent experience, etc.)

    • Prior hotel experience preferred.

    Public/Guest contact positionEducational Requirements:

    • High School Diploma or G.E.D. required.
    • Associate or bachelor's degree preferred

    Communication Skills Requirements:
    (Verbal:
    phone, in-person, group; Written: memos, documents)

    • Strong communication skills both verbal and written.

    Strong phone etiquetteTechnical Requirements:

    • Strong computer skillsHourly position with possible gratuities.
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