Intake Coordinator/Scheduler - Keene, United States - Anew Behavioral Health

Description

Job Description

Anew Behavioral Health, is excited to announce the opening for a dedicated Intake Coordinator/Scheduler. We are seeking a compassionate and organized individual to join our team and contribute to our mission of delivering exceptional care. This pivotal role involves managing client appointments, ensuring outstanding customer service, and working collaboratively with our scheduling staff to maintain the highest standards of client satisfaction. If you have a passion for helping others and a talent for coordination, we invite you to apply and help us continue to make a positive impact in our community.

The Intake Coordinator/Scheduler plays a crucial role in ensuring efficient and effective client services. This full-time position involves coordinating and scheduling appointments for clients, providing excellent customer service, and collaborating closely with other scheduling staff. The successful candidate will contribute to maintaining a positive experience for our clients while adhering to established procedures.

Responsibilities

1. Appointment Scheduling:
   • Coordinate and schedule appointments for clients based on availability, preferences, and urgency.
   • Utilize scheduling software or systems to manage appointments efficiently.
   • Ensure accurate data entry and maintain up-to-date appointment records.
2. Client Communication:
   • Provide exceptional customer service to clients via phone, email, or in-person interactions.
   • Answer inquiries related to appointments, services, and general information.
   • Address client concerns promptly and professionally.
3. Collaboration:
   • Work closely with other scheduling staff to optimize appointment availability.
   • Communicate effectively with colleagues to ensure seamless coordination.
   • Participate in team meetings and contribute to process improvements.
4. Documentation and Record Keeping:
   • Maintain accurate records of client appointments, cancellations, and rescheduling.
   • Update client profiles with relevant information.
   • Prepare reports as needed for management.
5. Quality Assurance:
   • Monitor appointment schedules to prevent conflicts and minimize wait times.
   • Identify areas for improvement in scheduling processes.
   • Strive for excellence in client satisfaction.
6. Compliance:
   • Adhere to privacy regulations (e.g., HIPAA) when handling client information.
   • Follow organizational policies and procedures related to scheduling and client interactions.

Qualifications

• Education: High school diploma or equivalent (additional relevant certifications are a plus).
• Experience:
  • Prior experience in appointment scheduling, customer service, or a related field preferred.
  • Familiarity with scheduling software or tools.
• Skills:
  • Excellent communication skills (verbal and written).
  • Strong organizational abilities and attention to detail.
  • Ability to multitask and prioritize effectively.
  • Proficiency in using computer software (e.g., Microsoft Office, scheduling platforms).
  • Empathy and patience when dealing with clients.

Benefits

• Full-time position (Monday - Friday, 8:00 am - 5:00 pm).
• Medical benefits, including health insurance.
• Paid time off (PTO) and paid holidays.

If you are a dedicated professional who thrives in a fast-paced environment and enjoys assisting clients, we encourage you to apply for this rewarding role

Rate: $20/hourly.