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    Systems Analyst 1-Support - Honolulu, United States - Oracle

    Oracle
    Oracle Honolulu, United States

    2 weeks ago

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    Description
    Job Description


    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    The System Engineer role is a client facing position within the Client Support organization.

    This role is responsible to provide support for system implementations, HL7 integrations within Cerner and Third Party solutions, and the monitoring and maintenance of Oracle Cerner's solutions and services including:
    CareAware iBus and Millennium performance and system integrations, WAS (WebSphere Servers), Fetalink, Device Networking and System Drives. Troubleshoot driver issues and identify defects in driver code. Front-end application and back-end database management.

    Career Level - IC1

    Responsibilities

    As a Systems Engineer, you will interface with the customer's IT staff on a regular basis.

    Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.

    You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.


    Technical Skills Required:
    Database (SQL, MySQL, Oracle, Access)

    UNIX (AIX, HPUX, Linux)

    Windows (Server, Desktop/Workstation)

    Virtualization (VMware, Citrix, Virtual Server, PC Anywhere)

    Web Server (Microsoft IIS, Apache, Websphere, Business Objects, OAS)

    Microsoft Infrastructure Administration (Active Directory, Laptop Management, Exchange Email, IM)

    Network Engineering/Administration (LAN, WAN, Firewall, Wireless, Security)

    Hardware (Build/repair, personal computer/servers)

    Configuration Management (Chef, Puppet, Ansible l or other)


    Disclaimer:


    Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

    Range and benefit information provided in this posting are specific to the stated locations only

    US:

    Hiring Range:
    from $24.57 to $48.08 per hour; from $51,100 to $100,000 per annum. May be eligible for equity.


    Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

    Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

    Oracle US offers a comprehensive benefits package which includes the following:

    Medical, dental, and vision insurance, including expert medical opinion

    Short term disability and long term disability

    Life insurance and AD&D

    Supplemental life insurance (Employee/Spouse/Child)

    Health care and dependent care Flexible Spending Accounts

    Pre-tax commuter and parking benefits

    401(k) Savings and Investment Plan with company match

    Paid time off:
    Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

    For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

    Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

    11 paid holidays

    Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

    Paid parental leave

    Adoption assistance

    Employee Stock Purchase Plan

    Financial planning and group legal

    Voluntary benefits including auto, homeowner and pet insurance


    The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

    About Us

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

    When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.


    We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

    We're committed to including people with disabilities at all stages of the employment process.

    If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.


    Disclaimer:
    Oracle is an Equal Employment Opportunity Employer*.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

    Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.


    • Which includes being a United States Affirmative Action Employer
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