Attendant, Guest Room - Las Vegas, United States - Resorts World Las Vegas

Description

Overview:

Our Culture:

At Resorts World Las Vegas, our culture is YOU. We believe that every member on our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company, and we do that through our three measurables of Show Up; Step Up; and Lift Up.

Summary Statement:

The Guest Room Attendant will maintain the design and beauty of Resorts World Las Vegas. A clean and polished environment helps lift guests' spirits and creates a friendly, comfortable atmosphere where our guests feel at ease. The Guest Room Attendant also helps to create special moments for our guests.

Core Job Responsibilities:

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.

Primary Job Duties - Includes, but is not limited to:

• Productivity credits per day as assigned.
• Meet set cleanliness standard set forth by Resorts World Las Vegas; cleaning is the responsibility of all of us.
• Detail and deep clean rooms as instructed.
• Clean guest amenities such as in-room trays, casino glassware, tables, ironing boards, and irons, as well as any trash or debris, remove and clean from the front of the house areas once in your view.
• Assist in picking up extra credits when requested.
• Maintain supply cart in a neat orderly manner.
• Restock supply cart as needed throughout shift.
• Manage master key operation daily throughout assigned shift.
• Adhere to company and department rules, regulations, policies and procedures.
• Assist coworkers within housekeeping department as needed.
• Obtain and maintain position-specific licensing.
• Other duties as assigned.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Required Qualifications: Includes but is not limited to:

• Cleaning experience and/or formal housekeeping training/certifications, including Culinary Training
  Academy Certification.
• Ability to clean with great attention to detail, ensure that all luxury standards are consistently met while meeting productivity standards.
• Working knowledge of basic computers, including handheld devices and radios.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• At least 18 years of age.

Preferred:

• Working knowledge of Housekeeping Department safety and OSHA regulatory guidelines.
• Previous experience working in a large, luxury resort setting.
• Previous professional cleaning experience.
  

Minimum Education and Experience:

• 1 + years working as a guest room attendant or equivalent.
• High school diploma

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States