Host/ Hostess - Garlands Ln Barrington, Illinois, United States

Description · Host/Hostess- Full time  · $18/ Hourly · Hours needed: · Sunday 9:30 am - 2:00 pm · Monday - Thursday - 11:00 am - 8:30 pm  ( 1 hour break at 2:30) · OFF Friday & Saturday  · Benefits for All Employees (Full-time and Part-time) · Heated, underground parking · Upsca ...

Job description

Description

Host/Hostess- Full time 

$18/ Hourly

Hours needed:

Sunday 9:30 am - 2:00 pm

Monday - Thursday - 11:00 am - 8:30 pm  ( 1 hour break at 2:30)

OFF Friday & Saturday 

Benefits for All Employees (Full-time and Part-time)

• Heated, underground parking
• Upscale employee break room 
• Employee referral awards
• Employee Assistance Program
• Uniforms provided

Benefits for Full-time Employees (30 hours + per week)

• Paid time off
• Paid holidays
• 401k (with match)
• Medical, dental and vision insurance
• Short and long-term disability
• Life insurance

The Host/Hostess is responsible for ensuring that the first contact made with the Dining Room through every visit and every phone call, is positive and conveys the elegance that meets and exceeds the expectations of customers. The Host/Hostess ensures that the Dining Room's

reservation and seating systems operate smoothly and efficiently and that the expectations of customers are met and exceeded.  

Reporting Relationship:

• Reports directly to the Dining Room Manager

Principle Accountabilities:

•  Respectfully and pleasantly greets every individual that passes the hostess stand.
•  Accepts and logs reservations accurately and timely via on-line, phone call or in-person.
•  Routinely checks on-line reservation to ensure the accuracy of the reservation book.
•  Checks to ensure tables are prepared in advance per reservation and assigns customers to their table based on reservations and server rotation system.
• Ensures dining room servers are aware of special requests, ie. birthday, anniversary, dietary restrictions, etc.
• Prepares Host/Hostess station with needed supplies for the entire shift including activating an I-pad for use at the host stand to be able to take phone in orders.
•  Ensures Dining Room menus are complete, accurate, clean and well stocked.
•  Straightens Dining Room and Host Station throughout work shift.
• Keeps accurate records of, and appropriately responds to, individual Member dining preferences (menu, seating, etc.).
• Serves as a back-up to servers by providing ice water, rolls and water to ensure that customers are served promptly.
•  Answers telephone calls promptly, providing callers with courteous and professional assistance. Responds to callers' requests in a timely manner.
•  Keeps Dining Room areas and BOH clean and organized. 
• Captures Member orders, in person, on-line or via phone, to be delivered to Member residences. Directs deliverer to Member residence.
• Provides general information and direction to customers.
• Works collaboratively with all Team Members and takes whatever action is necessary to
• Provide the highest level of service to all customers of The Garlands.

Performance Standards:

CUSTOMER SERVICE & COMMUNICATION:

•  Demonstrates excellent listening skills and communicates effectively while conveying
• patience and understanding.
• Treats all customers with dignity and respect and establishes a trusting relationship with them, while maintaining confidence.
•  Demonstrates hospitality, pleasantly greeting each individual that passes the hostess stand and greeting members by name.
•  Make sure all team members complete their side work.
•  Make sure the team is constantly moving during down time.  (This includes working towards side work completion, cleaning, and helping others with their side work).

ADMINISTRATION:

• Completes opening day tasks including learning the specials of the day, typing and posting them for the staff.
• Administers end-of-day reports in supervisor's office.
•  Maintains accurate, up-to-date reservations log. 
• Enters menu changes, e.g. specials, in computer as needed.
• Place phone in orders, and enters the orders with an I-pad.
•  Collects cash-out slips from servers and delivers them to the Supervisors office on a timely basis.
• Completes Incident Reports accurately and timely.
•  Completes Concern Reports accurately and timely.

FINANCIAL:

•  Ensures cash drawer balances on consistent basis.

Knowledge, Skills, & Abilities:

• Must be a flexible, highly customer service and people-oriented individual who demonstrates compassion, patience and understanding and is willing to do whatever it
• Takes to provide the highest level of service.
• Must be well organized and detail-oriented with the ability to handle a variety of
• responsibilities and changing priorities, while maintaining an upbeat, customer focus.
•  Must be a team-oriented individual who enjoys working collaboratively with others,creating a positive and uplifting environment, and communicating very effectively at all levels.
• Must be able to work a flexible schedule, including weekend and holidays.
• Takes pride in personal appearance and professional demeanor.
•  Demonstrates knowledge of The Garlands' entire facility and directs members appropriately, according to their needs.
• Possesses the written, verbal and numerical skills to communicate effectively.
• Must be able to maintain calm in stressful times.
•  Must be able to quickly acquire knowledge of resources, layout and design of The Garlands' community.
• Must be detail-oriented and proactive, with the ability to take initiative, follow through
• and complete responsibilities with minimal supervision.
• Must be able to demonstrate good organizational and time management skills.
•  Must be able to delegate some responsibilities to the staff.  
• Must possess basic proficiency in Microsoft Word and Excel.

Physical Requirements:

•  Must be able to tolerate long periods of standing.
• Must be able to lift up to 30 lbs.