Membership Services Coordinator - Washington, United States - Addison Group

    Addison Group
    Addison Group Washington, United States

    2 weeks ago

    Addison Group background
    Contract To Hire
    Description

    Addison Group's client is seeking a Membership Services Coordinator to join their team in Washington, DC The Membership Coordinator will play a key role in supporting the efforts of the Membership Department. This is a contract-to-hire role that starts at $18/hour.

    Job Description:

    • Respond to customer inquiries via phone and email
    • Process members and dues
    • Provide feedback to customer service supervisors
    • Demonstrate expert knowledge of products and services
    • Make cross-selling recommendations
    • Maintain knowledge of current education materials
    • Process payments
    • Provide technical and online support to members and customers
    • Update the membership database
    • Create new accounts in database
    • Assist with the processing of new membership applications
    • Coordinate with other staff members

    Qualifications:

    • 3 years of relevant experience, non-profit experience is a plus
    • Minimum education of Associate's degree required or equivalent experience
    • Bilingual (Spanish/English) is a plus, open to other languages besides Spanish
    • Must be familiar with Membership Databases and Microsoft Office applications
    • Ability to work in a fast-paced, collaborative environment
    • Must have a strong attention to detail
    • Ability to prioritize and meet deadlines
    • Must have impeccable communication skills

    Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.