- Must have Linux Certification
- Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
- Manages IT system infrastructure and any processes related to these systems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Provide support for the dispatch system and hardware problems, while maintaining involvement in the resolution process.
- Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
- Provide in-depth experience in trouble-shooting IT systems.
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
- Provide support for the dispatch system and hardware problems, while maintaining involvement in the resolution process.
- Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
- Education:
- Ten (10) years of experience as a Systems Administrator.
- Bachelor's degree in a technical discipline from an accredited college or university.
- Five (5) years of Systems Administrator experience may be substituted for a bachelor's degree.
- Minimum Clearance level:
- TS/SCI
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