General Manager - Charleston - La Quinta Charleston - Riverview

    La Quinta Charleston - Riverview
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    Description

    Job Summary

    The General Manager is responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction and employee development, while maintaining the integrity of the hotel.

    Responsibilities

    • Tour operating departments daily to make adjustments as needed via department heads.
    • Conduct weekly staff meetings, including training sessions presented by managers and self using Highgate Hotel standards.
    • Meet all financial review dates and corporate directed programs in a timely fashion.
    • Hold monthly financial reviews with department managers and supervisors.
    • Ensure budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures are maintained.
    • Develop managers for future advancement through competency training and corporate sponsored programs.
    • Conduct daily HHBR meetings with the Director of Sales to focus on prospecting and existing account calls.
    • Play a pivotal role in hotel sales efforts, including calling top ten accounts and meeting clients.
    • Participate in M.O.D. coverage as scheduled.
    • Maintain direct contact with management trainees.
    • Adhere to Highgate Hotel policies and procedures and train new managers to ensure compliance.
    • Oversee the budget process and assist in creating a positive team-oriented environment that focuses on the guest.
    • Inspect rooms regularly with the Housekeeping Manager and Property Engineer.
    • Process invoices daily using the A/P process.
    • Ensure accurate and timely submission of financial documents to the Corporate Office.
    • Ensure cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
    • Provide excellent customer service and maintain a warm and friendly demeanor at all times.
    • Forecast the hotel's financial position by estimating revenues and line-by-line expenses.
    • Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
    • Interview prospective final candidates for vacant management positions.
    • Perform Executive Committee members performance appraisals according to Highgate Hotel S.O.P.'s.
    • Motivate, coach, counsel and discipline management personnel according to Highgate Hotel S.O.P.'s.
    • Perform other duties as requested by the Vice President or Regional Director of Operations.

    Qualifications

    • At least 6 years progressive experience in a hotel or related field; or a 4-year college degree and at least 4-5 years of related experience; or a 2-year college degree and at least 5-6 years of related experience.
    • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
    • Maintain regular attendance in compliance with Highgate Hotel Standards.
    • Maintain high standards of personal appearance and grooming.
    • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to maintain confidentiality of information.
    • Perform other duties as requested by management.


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