- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit
This position will be based on-site at our Brownsville, Texas location.
Your Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. - Answering inbound telephone calls, chat, email & reviews in a skills-based environment where transactions range from call transfers to in-room work order requests, to complex hotel, dining, event and entertainment reservations for customers
- Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management
- Answer Operator calls (internal/External)
- Providing customers with a clear picture of company products and services; always leading the call without failing to listen to the voice of the customer
- Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management
- Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases a specific request cannot be met
- Presenting, a positive view of the company and its properties when interacting with customers and fellow employees at all times
- Escalating difficult and complex situations to Team Leaders as they arise
- Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
- Provide Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product or service offerings
- Works diligently to support company culture and team philosophy throughout the property.
- Comply with all departmental and company policies including company business ethics guidelines.
- Maintain confidentiality of all company trade secrets and proprietary information including business processes, customer information, marketing plans and any other confidential information
- Be willing to participate in peer to peer coaching on a one on one basis as well as to support the overall team by assisting on the call center floor by answering questions
- Demonstrate actions and behaviors that reinforce the Company's mission, "Unconquered Vision, Unparalleled Service, Unlimited Future," and values of Fast, Fun, Friendly, Fresh and Focused in all we do
- Exhibit conduct in accordance with all company regulations and Seminole Tribe of Florida departmental policies and procedures
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. - Two year or more of directly related experience in an inbound contact center or face to face customer service or similar customer service role
- Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
- Knowledge of property management, reservations and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous;
- Proficiency in basic Windows and MS Office packages is very important
- Strong verbal communication skills
- Language Requirements: Bilingual (English & Spanish)
- Experience handling customer calls in a 24x7 sales-oriented inbound environment
- Experience handling reservations or in the casino / hospitality industry is considered a plus
- Must be able to work flexible schedules based on the needs of the business. Schedule subject to change based on business/customer needs.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer -
Customer Care Representative
1 week ago
Teleperformance USA Brownsville, United StatesOverview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 500,000 inspired ...
-
Customer Care Representative
2 weeks ago
Teleperformance USA Brownsville, United StatesCategory : Customer Service/Support About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. · With m ...
-
Customer Care Representative
6 days ago
Teleperformance USA Brownsville, United StatesCategory : Customer Service/Support About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. · With m ...
-
Customer Care Representative
3 weeks ago
Teleperformance Brownsville, United StatesOverview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 410,000 inspire ...
-
Customer Care Representative
1 week ago
Teleperformance Brownsville, United StatesOverview · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With more than 500,000 inspire ...
-
Customer Care Representative
5 days ago
Teleperformance USA Brownsville, United States OTHERCategory : Customer Service/Support · About TP · Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. · With ...
-
Home Therapies Registered Nurse- RN
2 weeks ago
Fresenius Medical Care Brownsville, United States Full timePOSITION FEATURES: · Dialysis Experience Preferred but Not Required · Full-Time (40 hours per week) · Monday-Friday 8am-5pm · Our Home Therapy RNs provide patient education and training in a clinic setting with annual home visits · Clinic location: 2600 N Coria Brownsville, TX 7 ...
-
Medical Assistant
1 week ago
Lake Charles Memorial Health System Cameron, United States Full time**Cameron Parish Health Unit Medical Assistant** · **DESCRIPTION OF POSITION**: · - The MA is responsible for providing provider support as applicable, and comprehensive direct care to patients and their families under the direction of the provider. This position supports the Off ...
-
Nurse Practitioner
1 week ago
Lake Charles Memorial Health System Cameron, United States Full time**Cameron Parish Health Unit Nurse Practitioner** · **DESCRIPTION OF POSITION**: · - The nurse practitioner (NP) is the primary provider at the Cameron Parish Health Unit. They work in collaboration with the physician within the scope of practice guidelines agreed upon by the col ...
-
Employee in Field Service
4 days ago
NovaWorks Olmito, TX, United States Freelance**Career Starter** helps you find the right entry into professional life or to reorient yourself and discover the perfect position in sales Get started · Do you enjoy being on the go and love interacting with many different people? With us, you can do just that Take care of your ...
-
Registered Nurse Post Surgical Observation
3 weeks ago
Valley Regional Medical Center Portway Acres, United StatesDescription · IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Valley Regional Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse Post ...
-
Registered Nurse
3 weeks ago
Valley Regional Medical Center Portway Acres, United StatesDescription · IntroductionDo you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Valley Regional Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse - La ...
-
Registered Nurse Manager ICU
3 weeks ago
Valley Regional Medical Center Portway Acres, United StatesDescription · IntroductionDo you have the career opportunities as a(an) Registered Nurse Manager ICU you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to ...
-
Nurse Extern PRN
1 week ago
Valley Regional Medical Center Brownsville, United StatesIntroduction · Do you have the PRN career opportunities as a(an) Nurse Extern PRN you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthc ...
-
LVN Med surg
1 week ago
Valley Regional Medical Center Brownsville, United StatesIntroduction · Do you have the career opportunities as a(an) LVN Med surg you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. · B ...
-
LVN Med surg
1 week ago
Valley Regional Medical Center Brownsville, United StatesIntroduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) LVN Med surg with Valley Regional Medical Center you can be a part of an organization that is devoted to giving back · Benefits · Valley Regional Medical C ...
-
LVN Med Surg PRN
1 week ago
Valley Regional Medical Center Brownsville, United StatesIntroduction · Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) LVN Med Surg PRN with Valley Regional Medical Center you can be a part of an organization that is devoted to giving back · Benefits · Valley Regional Medic ...
-
LVN Med Surg
1 week ago
Valley Regional Medical Center Brownsville, United StatesIntroduction · Do you want to join an organization that invests in you as a(an) LVN Med Surg? At Valley Regional Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. · Be ...
-
Registered Nurse Progressive Care
1 week ago
Valley Regional Medical Center Brownsville, United StatesIntroduction · Do you want to be appreciated daily? Our nurses are celebrated for being on the front line, empathetic for patients. At Valley Regional Medical Center our nurses set us apart from any other healthcare provider. We are seeking a(an) Registered Nurse Progressive Care ...
-
lvn
1 week ago
Valley Regional Medical Center Portway Acres, United StatesDescription · IntroductionDo you have the career opportunities as a(an) LVN you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. ...
Customer Care Representative - Brownsville, United States - Teleperformance USA
Description
Category : Customer Service/Support
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include: