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- To assure customer service and satisfaction as it pertains to product quality of Wire Harnesses.
- To act as a communication link in addressing customer complaints.
- To assist in the prevention of defects and the improvement of processes and products through interface with the customer line personnel, business unit staff, and plant technical & quality specialists.
- Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
- Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
- Documents and communicates all rework/inspection actions performed at customer's site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
- Check and analyze all rejected parts and coordinates returns of defective products if needed.
- Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
- Performs tasks related to rework area, as assigned by NAE-B50/ NAE4Q.
- Documents and reports the rework activities for wiring harnesses.
- Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
- Maintains functionality of the rework area and in charge of the inventory of components BMW and DAA cabinets.
- In charge of reviewing all the issues reported by the customer, and work on providing the suitable information for both parties involved.
- 2-3 Quality/Engineering/Electrics.
- Ability to read Drawings.
- Intermediate Excel Skills.
- Independent Thinker/Worker.
- Continuous Improvement.
- Competitive pay structure.
- Comprehensive Health, Dental, and Vision Coverage.
- Retirement savings plan with company match.
- Generous paid time off and holidays.
- Career development opportunities and tuition reimbursement.
- Employee discounts on company products and services.
- Fun and inclusive company culture with regular team events.
- Opportunities for advancement and professional growth.
Operations 4 - Duncan, United States - D-Career
Description
Objective of job:
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