Operations 4 - Duncan, United States - D-Career

    D-Career
    D-Career Duncan, United States

    1 month ago

    Default job background
    Description

    Objective of job:

    • To assure customer service and satisfaction as it pertains to product quality of Wire Harnesses.
    • To act as a communication link in addressing customer complaints.
    • To assist in the prevention of defects and the improvement of processes and products through interface with the customer line personnel, business unit staff, and plant technical & quality specialists.

    Principal activities:

    • Coordinates immediate actions at customer facility in response to complaints, including but not limited to; containing, sorting, and reworking suspected material.
    • Monitors progress to ensure that customer requirements and deadlines are met for every activity such as, inspections/reworks/engineering changing.
    • Documents and communicates all rework/inspection actions performed at customer's site and manufacturing locations pertaining to customer complaints and DRX internal quality issues.
    • Check and analyze all rejected parts and coordinates returns of defective products if needed.
    • Works closely with BMW line workers attending to their concerns pertaining to harnesses in effort to prevent possible future defects.
    • Performs tasks related to rework area, as assigned by NAE-B50/ NAE4Q.
    • Documents and reports the rework activities for wiring harnesses.
    • Directs the upgrading of equipment to ensure timeliness and customer satisfaction.
    • Maintains functionality of the rework area and in charge of the inventory of components BMW and DAA cabinets.
    • In charge of reviewing all the issues reported by the customer, and work on providing the suitable information for both parties involved.

    Job Requirements:

    • 2-3 Quality/Engineering/Electrics.
    • Ability to read Drawings.
    • Intermediate Excel Skills.
    • Independent Thinker/Worker.
    • Continuous Improvement.

    Benefits:

    • Competitive pay structure.
    • Comprehensive Health, Dental, and Vision Coverage.
    • Retirement savings plan with company match.
    • Generous paid time off and holidays.
    • Career development opportunities and tuition reimbursement.
    • Employee discounts on company products and services.
    • Fun and inclusive company culture with regular team events.
    • Opportunities for advancement and professional growth.