Account Manager - Charlotte - Home Solutions

    Home Solutions
    Home Solutions Charlotte

    1 week ago

    Description
    About the Role
    Location: Charlotte, NC
    Home Solutions is seeking an Account Manager (AM) to support and grow a portfolio of partnerships through exceptional execution, ownership, and follow-through. This is a foundational role on the Partnerships team. Account Managers are responsible for ensuring the day-to-day health of partner programs by executing reliably, communicating clearly, and proactively surfacing insights, issues, and opportunities. You will work closely with a Director of Partnerships, who owns portfolio-level strategy and long-term growth planning.
    This role is ideal for someone who is hungry to learn, comfortable taking ownership, and motivated by turning ambiguity into action. Success in this role comes from strong judgment, responsiveness, curiosity, and execution excellence.
    In the first 30-60 days, you are fully ramped on tools, reporting, and workflows, reliably executing assigned tasks accurately and on time while coming to meetings prepared with a point of view on performance, priorities, and potential blockers. By 90 days, partners experience you as responsive, organized, and dependable. You proactively identify and flag issues and opportunities, deliver clean and actionable reporting with clear follow-ups, manage your workload independently, and escalate thoughtfully when support or alignment is needed.
    Your Day-to-Day
    External-Facing Partner Execution & Ownership
    • Own day-to-day execution for a book of partner accounts, ensuring programs run smoothly and consistently.
    • Manage core workflows including reporting, budget updates, billing follow-ups, onboarding steps, and partner requests.
    • Maintain strong partner hygiene: timely responses, clear follow-ups, accurate documentation, and dependable delivery.
    • Identify issues early (performance dips, data anomalies, operational blockers) and drive them to resolution with support from your Director.
    Communication & Collaboration
    • Serve as a reliable point of contact for partners on executional questions and ongoing program needs.
    • Prepare clear agendas, meeting notes, and follow-ups that highlight key takeaways, decisions, and next steps.
    • Communicate progress, priorities, and blockers clearly to your Director and internal stakeholders.
    • Collaborate cross-functionally (Media Buyers, CRO, Product, AI, etc.) to move work forward and unblock issues.
    Data & Insight Development
    • Spot trends or anomalies in performance data and surface them with an initial hypothesis.
    • Pull and maintain accurate reports and dashboards to track partner performance.
    • Develop a foundational understanding of partner funnels, unit economics, and category dynamics.
    • Prepare simple one-pagers or summaries that synthesize data into clear, actionable insights.
    Learning & Growth
    • Build foundational expertise in the home services categories you manage.
    • Learn and leverage internal tools, systems, and processes to improve efficiency and accuracy.
    • Actively seek feedback and apply it quickly to improve output and impact.
    • Take on stretch assignments that build skills and prepare you for future growth.
    About You
    • 1-3 years of experience in a client-facing, operations, or account support role.
    • Strong problem-solving and analytical skills; able to use data to inform decisions and recommendations.
    • Highly organized with strong attention to detail; able to manage multiple priorities and deadlines effectively.
    • Clear, concise written and verbal communication skills.
    • Comfort working with data, dashboards, and reporting tools.
    • Working knowledge of Excel, PowerPoint, Jira, and Google Workspace.
    • Demonstrated ability to take ownership, follow through on commitments, and drive work to completion.
    • Bias toward action with the judgment to ask questions, seek clarity, and learn quickly.
    • Intellectual curiosity and a strong desire to build expertise, particularly in digital marketing and growth-oriented environments.
    • Experience collaborating cross-functionally to move work forward.
    • Demonstrated ability to improve processes, workflows, or systems over time.
    • Ability to distill complex problems into clear, actionable insights.
    • Self-starter mindset with a high personal bar for quality, accountability, and growth.
    • Alignment with Home Solutions' core values: Grow Without Limits, Get After It, Act With Focus, and Build the Team.
    • Experience with digital marketing is a plus, but not required.
    Why You Should Join Us
    • Results: Home Solutions is the fastest-growing marketplace company in the home services category.
    • Opportunity: Home services is a $600 billion market that largely still operates like it's 1999. Home Solutions is shaping the industry's digital transformation and creating modern experiences to better serve consumers and service providers.
    • Ownership & Impact: We seek talented people with the desire to own and run parts of the business that drive company performance. Leadership is fully aligned and incentivized around our growth-focused mission.
    • Exposure & Learning: You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed 100s of employees, and run campaigns with Fortune 500 brands. The opportunity to build new skills and learn from smart people is endless.
    • Career Growth: There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
    • Stability: We are privately owned, have no debt, and have significant cash to invest - we're "rock-solid" financially and looking for a leader who excels at capital allocation.
    • Fun: The team has a high bar for excellence, but also a real interest in each other and making work fun.
    The Package
    We offer a competitive base salary based on experience. As a full-time team member at Home Solutions, you'll also enjoy a comprehensive benefits package, including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Additionally, we support your well-being and growth with flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.
    EEOC Statement

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