Market Associate - Bristow, VA, United States - Lowe's

Description

Schedule: 5 days, 8-hour shifts *open availability required
Responsible to support delivery operations from internal and external customers.

Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships.

Knowledge of Home Delivery XDT operations.

Market Delivery Associate will be assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems.

Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions.
and store operations.
Possess good oral, written skills and knowledgeable utilizing Microsoft office applications.

Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience.

Teamwork works cooperatively with others to accomplish of joint tasks and common delivery objectives.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

#FullTime Required