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Erlanger

    Network Voice Engineer - Erlanger, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Erlanger, United States

    1 day ago

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    Description
    Network Voice Engineer Position
    Company: Diverse Lynx LLC

    Location: Erlanger KY//Decatur IL (Onsite)
    Job Type: Full-time

    Key Responsibilities:
    • Deployment and management of Voice telephony infrastructure
    • Implementation and maintenance of contact center environment
    • Support for third-party telephony integrations
    • Data gathering and migration of sites to Webex telephony solution
    • Preparation of voice configuration including dial plan and routing
    • Co-ordination with Service provider/vendor for Voice circuit issues

    Requirements:
    • Detailed knowledge and experience of Avaya/Cisco Communication & Contact center systems
    • Experience in Digital/Analog gateway deployment
    • Implementation of SIP Trunk services and DID numbers management
    • Configuration and troubleshooting of SIP, H.323, and MGCP protocols
    • Good understanding of Network ports and firewall rules for voice services
    • Collaboration with Cisco Technical team
    • Knowledge of Microsoft Enterprise Voice Skype and MS Teams is a plus
    • Excellent communication and customer management skills

    Diverse Lynx LLC is an Equal Employment Opportunity employer. We evaluate all applicants based on their abilities and competence, promoting diversity across all levels in the company.


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