Product Manager - Boulder, United States - SmarterX

Description

About Us

What's better for the environment should be better for business

SmarterX connects the product, economic, logistic and regulatory data customers need to maintain compliance and gain competitive advantage.

Retailers, manufacturers, distributors, and transportation companies use our decisioning services to ship, handle, store, and dispose of regulated products while maintaining environmental safety and regulatory compliance.

Our services help companies reduce costs, remain compliant, avoid costly fines, and reduce their environmental impact.

This is where you come in.

We seek a strong Product Manager can own the full lifecycle of one of our core products and collaborate seamlessly across departments, ensuring that your product meets current and future customer needs.

About You

You are passionate about supporting a full product lifecycle and now you're looking to do something more.

Making your mark by owning a world class, sustainability tech product - one that not only drives the circular economy, but also improves the bottom line for retailers and suppliers - is exciting to you.

The Product Manager will understand the strategic market context for their product and ensure it evolves to a place of stable, proactive growth.

To pull this off you will work with customers and partner with technology, support, and design to create solutions.

You will become a subject matter expert not only on your product, but also about how it integrates into other pipelines.

In your work you will deeply understand how to uncover customer needs using empathy and structured problem solving to unpack the stickiest issues and transform them into a world class product experience.

Responsibilities


What You'll Be Doing:
Gather and document business requirements/use cases for features
Write requirements in PRD and associated acceptance criteria
Draft external and internal facing documentation for any feature release understanding the difference in detail and voice required by each
Train all supporting staff (e.g. support, other departments) on your product's features
Run user acceptance testing on any feature release
Diagnose bugs
Help set up and monitor key product metrics
Understand common support challenges and translate into feature requests or training requirements for the support teams
Understand how your product's data is stored and how your product feeds other data sources in the company in order to troubleshoot issues
Understand the product's data requirements (e.g. if a change is made to the user interface, what are the backend data implications)
Understand the complexities of the supplier, retailer and regulatory space and how this relates to your product
Participate in scrum ceremonies (stand up, retrospective, planning meetings) and be engaged with the team throughout the product life cycle

Prioritize and maintain a balance between on-going maintenance/bugs, new feature requests and continuously evolving with changes in technology and customer landscape.

Provide support to keep the engineering team working efficiently and aligned with the overall product strategy
Partner with the Design team to ensure that the UI matches feature objectives and enhances the customer experience

Requirements

Your Experience + Skills:

5+ years of product experience (data or software)
Demonstrated ability to identify, write and communicate product features for internal and external audiences
Proven "roll up your sleeves and get it done" reputation in previous endeavors
Meticulous attention to detail
Ability to communicate and collaborate effectively with people at all levels of the organization
Exceptional written and verbal communication skills
Experience and understanding of retail or CPG industries

Compensation from $130,000 based on experience

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