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    Maintenance Dispatching Lead - Memphis, United States - Reedy & Company

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    Job Description

    Job Description

    Do you thrive in a fast-paced environment where you can ensure smooth operations, empower your team, and become a key player in maintaining and enhancing Reedy & Company's properties? If so, this Maintenance Dispatching Lead role is for you

    Responsibilities:

    • Lead and Develop Your Team:
      • Provide day-to-day coaching and mentorship to dispatchers, fostering a culture of accuracy, efficiency, and continuous improvement.
      • Conduct regular team meetings to review metrics, address challenges, and celebrate successes.
      • Develop and manage dispatcher schedules to ensure optimal coverage.
      • Oversee dispatcher training programs, ensuring they have the skills and knowledge to excel.
    • Optimize Dispatch Processes:
      • Streamline dispatch procedures for accuracy and efficiency, including prioritizing work orders, ensuring proper research before dispatch, and expediting completion photos for owners.
      • Collaborate with Maintenance and Construction Directors to establish clear Standard Operating Procedures (SOPs) for dispatch and maintenance activities.
      • Implement new processes and software solutions to enhance overall workflow and communication.
    • Manage Third-Party Relationships:
      • Oversee subcontractor pricing and work completion, ensuring quality and adherence to agreements.
      • Conduct vendor audits to evaluate performance and identify improvement opportunities.
      • Make informed decisions regarding subcontractor selection and termination.
    • Maintain Open Communication:
      • Proactively reach out to owners regarding estimates, recurring maintenance needs, and other relevant issues.
      • Address owner and tenant inquiries effectively, resolving concerns promptly and escalating complex situations when necessary.
      • Work collaboratively with Maintenance and Construction Directors to provide clear information and training to technicians.

    Qualifications:

    • Proven experience in a maintenance dispatching or related role
    • Strong attendance record.
    • Strong leadership, coaching, and mentoring skills
    • Excellent problem-solving and decision-making abilities
    • Meticulous attention to detail and a commitment to accuracy
    • Exceptional communication, interpersonal, and organizational skills
    • Proficiency in maintenance dispatch software and relevant technologies

    Reedy & Company Realtors offers a competitive compensation package and a positive work environment. Join our team and make a difference

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