- Lead and Develop Your Team:
- Provide day-to-day coaching and mentorship to dispatchers, fostering a culture of accuracy, efficiency, and continuous improvement.
- Conduct regular team meetings to review metrics, address challenges, and celebrate successes.
- Develop and manage dispatcher schedules to ensure optimal coverage.
- Oversee dispatcher training programs, ensuring they have the skills and knowledge to excel.
- Optimize Dispatch Processes:
- Streamline dispatch procedures for accuracy and efficiency, including prioritizing work orders, ensuring proper research before dispatch, and expediting completion photos for owners.
- Collaborate with Maintenance and Construction Directors to establish clear Standard Operating Procedures (SOPs) for dispatch and maintenance activities.
- Implement new processes and software solutions to enhance overall workflow and communication.
- Manage Third-Party Relationships:
- Oversee subcontractor pricing and work completion, ensuring quality and adherence to agreements.
- Conduct vendor audits to evaluate performance and identify improvement opportunities.
- Make informed decisions regarding subcontractor selection and termination.
- Maintain Open Communication:
- Proactively reach out to owners regarding estimates, recurring maintenance needs, and other relevant issues.
- Address owner and tenant inquiries effectively, resolving concerns promptly and escalating complex situations when necessary.
- Work collaboratively with Maintenance and Construction Directors to provide clear information and training to technicians.
- Proven experience in a maintenance dispatching or related role
- Strong attendance record.
- Strong leadership, coaching, and mentoring skills
- Excellent problem-solving and decision-making abilities
- Meticulous attention to detail and a commitment to accuracy
- Exceptional communication, interpersonal, and organizational skills
- Proficiency in maintenance dispatch software and relevant technologies
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Maintenance Dispatching Lead - Memphis, United States - Reedy & Company
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Description
Job Description
Job DescriptionDo you thrive in a fast-paced environment where you can ensure smooth operations, empower your team, and become a key player in maintaining and enhancing Reedy & Company's properties? If so, this Maintenance Dispatching Lead role is for you
Responsibilities:
Qualifications:
Reedy & Company Realtors offers a competitive compensation package and a positive work environment. Join our team and make a difference
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