Operations Support Specialist - California, United States - The Stepping Stones Group, LLC

Description

The Stepping Stones Group is the nation's leader in providing special education services to school districts in more than 40 states.

Our mission is to deliver meticulous and highly effective scheduling solutions.

Dedicated to optimizing scheduling processes, promoting efficiency, and fostering collaboration to ensure exceptional therapeutic and behavioral health services at The Stepping Stones Group.

Position Summary:

Play a pivotal role in supporting scheduling operations while also integrating systems to streamline and enhance efficiency across the organization.

This dynamic position involves supervising a team of schedulers, managing scheduling processes, and actively contributing to processes that support our operations.

Pay range $19 - $34 an hour based on prior experience.


Outcome Measure:

Actively manage submitted tickets to quickly respond to team members needs in the following timelines: Close 85% of submitted tickets within 5 business days of initial submissionClose 100% of submitted tickets within 10 business daysMonthly utilization audit report provided to clinical including accurate tracking of cancellations, billed/scheduled, waitlist, and treatment adherence within 5 days of the close of the month prior.

Achieve timesheet accuracy by consistently reviewing and identifying errors in timesheets and ensuring their prompt correctionResponsibilities:
Support a team of Client Scheduling Coordinators in assigned regionReview and identify discrepancies, errors, or irregularities in payroll records, time entries, and related dataElevate any significant payroll issues promptly to Operations ManagerTracking and resolving escalated ZenDesk ticket submissionsTrack and maintain on time report submissionsEnsure resources and tools are in place to meet performance goalsSet clear expectations for team membersEvaluate team member performance and provide ongoing feedback via monthly 1:1 KPI reports and weekly meetingsMonitor team projects and make appropriate adjustmentsMaintain and monitor workflow and provide support to Scheduling Coordinators with matters relating to client and clinical team membersWork alongside the Operations Market Manager to ensure scheduling complianceAnalyzes contract utilization, determines gaps, and creates action plansLiaison with payroll, enrollment, billing, and HRTrack employment status of team membersAttend team meetings, trainings, and other meetings as requestedTake on the role of scheduler and/or sub coordinator when neededEnsure all team members have the appropriate connections in CentralReach and are labeled accordingly for the correct connectionConduct weekly audits in CentralReach/DOMO to check for overlapping appointments, drive time, contract fulfillment, and unconverted appointmentsEscalate any fee schedule warnings to the Operations Marker ManagerEnter any NBS codes/time when approved be the RCM and monitor NBS appointments to have flipped to billable codes when codes are availableProvide administrative support to the clinical and operational teams, including managing documentation, and maintaining recordsSupervision and assistance within authorized user groupsRequired Skills, Knowledge, and Ability : Advanced knowledge and experience implementing direct intervention using all established ABA methodologiesScheduling experienceAbility to interpret and implement clinical recommendationAbility to train and mentor staff in the field of ABAFluency in Central ReachFluency in Microsoft TeamsWorking knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Ability to accept constructive feedback and develop knowledge and skill sets accordinglyEffective time management skills and the ability to manage multiple tasks at one timeExcellent written and verbal communication skillsAbility to develop and maintain professional relationships with clients, co-workers, supervisors, and community membersStrong interpersonal skillsCommitment to maintain client confidentiality and adhere to HIPPA lawsExcellent problem-solving skills and conflict resolution skillsFlexibility with hours, available to attend to after-hours callouts, scheduling emergencies and on-call weekendEducation/Certifications Required:
High school diploma, general education degree, or equivalent#J-18808-Ljbffr