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    Representative bilingual - Bernalillo, NM, United States - Alorica Careers

    Alorica Careers
    Alorica Careers Bernalillo, NM, United States

    1 week ago

    Default job background
    Full time
    Description
    Bilingual (English and Spanish)

    Customer Service Representative Location: 4200 Osuna Road, Albuquerque, NM, 87109, US Terms: Full-time Pay: $18/hr

    Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time.

    With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.

    But that's not also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).

    Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.


    Hours of operation are 6AM-9PM MST 7 days per week (Deposits)
    Hours of operation are 24/7 (Cards)s.
    Display passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our customers' financial lives
    Fully understand how life events can impact a customer's financial situation and be prepared to actively advise solutions and analyze/resolve complex customer problems through creative solutions
    Communicate effectively and confidently with customers to make their financial lives better
    Learn and adapt to new information and technology platforms

    Have 1+ years of customer service experience, including experience handling potentially difficult customer situations
    Strong computer navigational skills
    Familiarity with Microsoft Office applications (Word, Excel)
    Regular work performed in a climate-controlled, call-center environment
    Ongoing usage of phone and computer systems

    Health, dental, and vision coverage/HSA
    ~ Paid holidays and sick time
    ~ Optional daily pay or weekly pay
    ~401K retirement plan
    ~ Paid training and tuition reimbursement
    ~ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
    ~ Employee assistance program
    ~ Place an application
    # Complete your online assessment
    # Our team will review your application
    # All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


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