Systems Technician - Cincinnati - Intrust IT

    Intrust IT
    Intrust IT Cincinnati

    6 days ago

    Description

    Intrust IT www.intrust- is an employee-owned company founded in 1992. Our mission is securing today and a better tomorrow for our clients, employees and communities. We believe technology should empower people, not frustrate them. Our Systems Technicians are on the front lines helping small and mid-sized businesses across the region thrive through reliable, secure, and innovative IT solutions.
    System Technician Position
    We are looking for a skilled System Technician to join the team and deliver exceptional service to clients. This isn't just a support role; it's your chance to make IT personal. You'll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You'll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology.
    System Technician Primary Responsibilities, Activities and Results:

    • Manage and resolve support tickets following documented processes and service standards
    • Provide best in class client support through phone, email, chat, and remote sessions
    • Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs)
    • Effective cross functional collaboration to ensure timely and accurate resolutions
    • Resolve hardware, software, and network issues on workstations, servers, and mobile devices
    • Microsoft 365 and Active Directory administration
    • Participate in after-hours on-call rotation (once every couple of months on average)
    • Assist with project implementations as needed
    • Document processes, solutions, and client environments in our knowledge base
    Technical Qualifications:
    • Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices
    • Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint)
    • Understanding of Active Directory, Group Policy, and user management
    • Basic understanding of networking concepts
    Skills, Attributes, Physical Requirements:
    • Estimate of 1+ year recent experience in a similar position
    • Client-focused and ownership mindset
    • Excellent interpersonal skills
    • A collaborative, agile team player
    • Can effectively self-manage multiple tasks, tickets or projects simultaneously
    • You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement
    • Ability to lift and carry up to 50lbs
    • Extended periods of sitting, standing, typing, and talking
    • Ability to travel (by car) to client sites as needed
    Salary and Benefits:
    The starting annual salary range for this position is $52,000 - $57,000. We offer medical, dental and vision healthcare coverage for employees and eligible dependents, 3 weeks paid time off, 7 paid holidays, 401k with 4% employer match, $200 monthly cell phone and home internet reimbursement, employer-provided life and disability insurance coverage, and an employee stock ownership plan.
    Working at Intrust IT:
    We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That's why we're proud to be an employee-owned company, where every team member can benefit directly from the company's growth and achievements.

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