IT Support - Warsaw - TriOptus LLC

    TriOptus LLC
    TriOptus LLC Warsaw

    9 hours ago

    $45,000 - $70,000 (USD) per year *
    Description
    Rates: client has not given us a max, please sub at market rate
    Work Location: ONSITE - Warsaw, IN
    Description: Need self-motivated resource who can handle tickets. GxP knowledge/experience is must. IT support role. 7+ yrs experience.
    Responsibilities:
    • Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings
    • Assist network support team and other infra teams for daytoday troubleshooting and infra projects
    • Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
    • Helps local hardware support team with checking printers and shopfloor peripherals
    • Provides assistance to the hardware support team for applications or processes
    • Act as coordinator for resolving incidents related to any application support in manufacturing plant
    • Be a SPOC for BUIT Local support and external vendors
    • Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
    • Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues
    • Test connectivity for changes to network including wireless and patching
    • Coordinate with application owners to install the client applications and ensure that the applications launch as expected
    • Coordinate with equipment vendors for repair and maintenance
    • Initial troubleshooting for application issues and continue to provide coordinationescalation to resolutionconclusion
    • Support base businessrelated IQOQ testing and technical change control activities
    Qualifications:
    • Knowledge of GxP is a must.
    • Minimum 5 years of experience in handling Site IT support incident management
    • Should be conversant with ITIL process ServiceAsset management
    • Must be knowledgeable in network infrastructure
    • Should be knowledgeable on multiple Operating Systems DBs
    • Should be able to work independently and be ready to provide support offbusiness hours
    • MES knowledge is an added advantage
    • Should posses multitasking capabilities with excellent coordination skills
    • Worked in pharmamanufacturing plant is added advantage
    • Additional Requirements
    • Manufacturing Experience with ItInfra knowledge
    • Cross TeamDept Coordination
    • Project experience
    • ITIL Knowledge would be preferable
    Required Skills : Desktop Support
    Basic Qualification :
    Additional Skills : Helpdesk Support
    Background Check : No
    * This salary range is an estimation made by beBee
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