- Collaborate with colocation clients to identify and resolve issues effectively.
- Install and troubleshoot copper and fiber cross-connects as well as cable bundles within data center premises.
- Conduct Layer 1 cable testing, termination, and testing using different connectors.
- Document all work in a ticket system to support customer requests and track installations.
- Handle incoming/outgoing tape backups, rotations, and transfers.
- Monitor critical systems and support the Facilities Team.
- Adhere to global policies and escalate events promptly when needed.
- Execute installation projects, including racking, stacking, cabling, and labeling.
- Work on varying shifts depending on site requirements, including nights, weekends, and holidays.
- Lift and move hardware equipment weighing up to and exceeding 50 pounds.
- Perform other assigned duties such as physical security monitoring, cleanliness maintenance, and shipping/receiving tasks.
- High School Diploma or equivalent required; experience in an IT environment is a plus.
- IT certification is preferred.
- Experience with copper, fiber, and coaxial cable installation, testing, and termination.
- Proficiency in Windows operating system navigation and system programs.
- Ability to communicate effectively, possess strong organizational skills, and work well in a team.
- Security clearance might be needed for customer support.
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Data Center Operations Technician - Colorado, United States - Centersquare
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Description
Operations Technician 1 (O)
**Shift is during the night, Tuesday to Friday from 9pm to 7:30am***
Overview
Centersquare is a major player in the global data center industry, offering colocation and interconnection services around the world. With a strong presence across 61 data centers in 29 markets, the company serves numerous enterprises, service providers, and government agencies. Centersquare is known for its operational excellence, global reach, flexibility, and customer-centric approach, providing a wide range of data center solutions.
The Operations Technician 1 (O) role is an entry-level position focused on delivering top-notch 24x7 data center support for both internal and external clients. Key duties include installations, issue troubleshooting, monitoring, and documentation.
Key Responsibilities
Experience & Qualifications
Centersquare is committed to diversity and equal opportunity. Individuals with various backgrounds are encouraged to apply.