Sr Unified Communications Contact Center Developer - Charlotte - Pacific Asset Management

    Pacific Asset Management
    Pacific Asset Management Charlotte

    1 day ago

    Description
    Sr Unified Communications Contact Center Developer page is loaded##

    Sr Unified Communications Contact Center Developerlocations:
    Charlotte - NCtime type: Full timeposted on: Posted Todayjob requisition id: R16051

    Job Description:Were actively seeking a talented Senior Unified Communications Engineer to join our Unified Communications/Voice in Charlotte, NC.As a Contact Center Developer, youll move Pacific Life, and your career, forward by providing technical and development oversight for Pacific Lifes AWS Connect Contact Center platform and related customer engagement systems.

    This role centers on planning, implementing, and optimizing cloud-based contact center solutions to meet division and company business requirements.

    Key functional areas include AWS Connect Contact Center, IVR, and the integration of advanced technologies such as AI, Speech Recognition, Voice Biometrics, and CRM systems, supporting Pacific Lifes divisions and subsidiaries.

    Your expertise contributes directly to our mission, driving technological excellence and impact.

    You will fill a new role that sits on a team of 7 people in the Pacific Life Technology division.

    Your colleagues will include Senior level engineers and developers.

    The UC team works closely as a cohesive unit and consistently practices teamwork and collaboration in support of our divisions.


    How youll help move us forward: Architect, develop, and support cloud contact center solutions, focusing on platforms such as AWS Connect and related services.
    • Advance the integration of complex technologies (AI, Speech Recognition, Voice Biometrics, IoT) to enhance customer experience and operational efficiency.
    • Collaborate with cross-functional teams to define requirements, design complex call flows, and implement omni-channel capabilities (email, chat, web, click-to-dial).
    • Drive automation and analytics initiatives, utilizing tools for workforce management, call recording, and customer journey mapping.
    • Maintain documentation, capture business processes, and create training materials to support ongoing development and knowledge sharing.

    The experience you bring:

     3+ years of experience supporting cloud contact center services, with hands-on expertise in AWS or similar platforms.
    • Advanced knowledge of contact center call flows, routing, queues, analytics, and reporting in a cloud environment is desirable
    • Proficiency in programming languages such as JavaScript, Python, Terraform, and frameworks/tools relevant to cloud development (Serverless Framework, AWS CLI, NPM).
    • Experience integrating CRM systems (Salesforce, ServiceNow) and analytical reporting tools.
    • Strong problem-solving, communication, and collaboration skills; able to translate complex technical concepts for business stakeholders.
    • General knowledge of network and security infrastructure as it relates to real-time communications and cloud services is ideal, but not required.
    • Familiarity with security and network infrastructure as it relates to cloud communications.
    • Experience with peripheral applications and documentation best practices.
    • Advanced knowledge of contact center call flows, routing, queues, analytics, and reporting.
    • Experience with a range of AWS services - specifically the services that impact Connect including Lambda, DynamoDB, Cloud Formation, Cloud watch, Lex, Polly, Code Pipeline.
    • Basic understanding/knowledge of the AWS ecosystem.
    • Development experience with tools such as the Serverless Framework, NPM, and the AWS CLI.
    • Background utilizing Microsoft Office tools (O365).
      You can be who you are.
    *Base Pay Range:


    The base pay range noted represents the companys good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.$100, $122,980.00Your Benefits Start Day 1
    Your wellbeing is important to Pacific Life, and were committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, weve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participationEEO Statement:***Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.*At Pacific Life, we believe that success comes down to our people. Thats why were committed to embracing a flexible, diverse, and inclusive workplace where you can be your best self and do your best work. Our people-first culture creates a sense of belonging and prioritizes employee wellbeing, empowering you to achieve your full potential through our holistic health benefits, flexible working options, and a vibrant community of people working towards a shared purpose. You can connect with colleagues through employee connections groups, sharing your passions, interests, and ideas. Learn more about our .

    #J-18808-Ljbffr
  • Work in company

    Business Development Center Sales Representative

    Only for registered members

    We don't just offer a job—we offer a career path with real growth, a supportive team, and an upbeat work environment where your contributions make a visible impact. · The BDC Sales Representative will be responsible for engaging with potential customers, managing leads, and conve ...

    Charlotte

    1 month ago

  • Work in company

    Sr Unified Communications Contact Center Developer

    Only for registered members

    We're actively seeking a talented Senior Unified Communications Engineer to join our Unified Communications/Voice in Charlotte, NC.We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. · Prioritization of you ...

    Charlotte, NC

    1 month ago

  • Work in company

    Sr Unified Communications Contact Center Developer

    Only for registered members

    We are seeking a talented Senior Unified Communications Engineer to join our Unified Communications/Voice team in Charlotte, NC. · Architect, develop and support cloud contact center solutions. · Advance the integration of complex technologies to enhance customer experience and o ...

    Charlotte $100,620 - $122,980 (USD) Full time

    1 month ago

  • Work in company

    Sr Unified Communications Contact Center Developer

    Only for registered members

    Job summary · Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. · We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire i ...

    Charlotte $100,620 - $122,980 (USD)

    1 month ago

  • Work in company

    Business Development Center Sales Representative

    Only for registered members

    BDC Sales Representative will be responsible for engaging with potential customers, managing leads and converting inquiries into sales opportunities. · Prior experience in sales or customer service is required · Excellent communication skills and a natural talent for building rap ...

    Charlotte, NC

    1 month ago

  • Work in company

    Child Development Center Teacher Assistant

    Only for registered members

    The Child Development Center Teacher Assistant will perform various functions including providing quality instruction and maintaining effective learning environment for children in assigned age group/classroom. · Assists in providing quality instruction and maintaining effective ...

    York County, SC

    1 week ago

  • Work in company

    Child Development Center Teacher Assistant

    Only for registered members

    The Child Development Center Teacher Assistant will perform the following functions: Assists in providing quality instruction and maintaining effective learning environment for children in assigned age group/classroom. · ...

    Rock Hill, SC

    1 week ago

  • Tindol Subaru has an immediate opening for a full-time Internet Manager / BDC Manager. This is a great opportunity to join the Tindol Team. · ...

    Gastonia, NC

    1 month ago

  • Job summary · Tindol Subaru has an immediate opening for a full-time Internet Manager / BDC Manager. Leading the Business Development Center, overseeing staff who handle inbound/outbound customer calls/emails to book sales and service appointments. · Evaluating lead conversion an ...

    Gastonia, NC

    1 week ago

  • Work in company

    Genesys Developer

    Only for registered members

    We are seeking a highly skilled Genesys Developer to support and enhance our Genesys Cloud contact center platform.This role is responsible for ensuring reliable 24/7 contact center operations while driving innovation through integrations, automation, and AI-enabled solutions. · ...

    Charlotte

    1 month ago

  • Work in company

    Software Developer

    Only for registered members

    We are seeking a highly skilled Genesys Developer to manage and enhance the organization's Genesys Cloud platform supporting 24/7 contact center operations.This role involves integration work, API development, AI-driven enhancements, troubleshooting, · documentation,and supportin ...

    Charlotte

    1 month ago

  • Work in company

    Guidewire Policy Center Architect

    Only for registered members

    At least 12 years of experience in Guidewire Policy Center development including experience as a Technical Lead on at least three full-scale commercial policy product implementations. · Demonstrated leadership and post-implementation ownership of Guidewire Policy Center products. ...

    Charlotte

    1 month ago

  • We're seeking dedicated Registered Behavior Technicians (RBTs) to join our center-based team in Charlotte, NC. · This role is more than just a job-it's a chance to help children with autism build essential life skills, gain confidence, and achieve meaningful progress every day. · ...

    Charlotte $23 - $30 (USD) Part time

    3 weeks ago

  • Work in company

    Board Certified Behavior Analyst

    Only for registered members

    Flywheel Centers is hiring a Full-Time BCBA for our Charlotte location. If you're passionate about supporting children with autism and helping families thrive, we'd love to meet you. · ...

    Charlotte $90,000 - $110,000 (USD)

    4 weeks ago

  • Work in company

    Safe Space Program Supervisor

    Only for registered members

    Thrive Liberation Community Center empowers Black youth and young adults to thrive through civic wellness and community care so that they may live fully, lead boldly, and liberate completely. · ...

    Charlotte

    2 weeks ago

  • Work in company

    Software Engineer

    Only for registered members

    A Contact Center Services (CCS) Genesys Engineer is responsible for solution architecture and consulting related to the implementation of complex contact center solutions involving the Genesys suite of products. · ...

    Charlotte

    2 weeks ago

  • Work in company

    Teammate Experience Ambassador

    Only for registered members

    +We are looking for a motivated Teammate Experience Ambassador who wants to be part of a stellar team and deliver exceptional results.+ · + · +Partners with all ABC team members+Responsible for teammate attraction engagement and retention+Supports drives teammate engagement+,ul,+ ...

    Charlotte

    2 weeks ago

  • Work in company

    Kore AI Developer

    Only for registered members

    JD for Onsite Kore position Minimum 7 years of overall development experience with at least 2 years of exp in including xo10 Must have - 2 years exp in Good to have - exp in IVR development Java Contact Center · Minimum 7 years of overall development experience with at least 2 y ...

    Charlotte

    2 weeks ago

  • Work in company

    Resource Center Supervisor

    Only for registered members

    The Resource Center Supervisor plays a pivotal role in the efficient functioning of The Relatives On Ramp Resource Center. · The On-Ramp Resource Center Supervisor operates on weekdays from 9 am to 5 pm. · This center serves as a crucial hub addressing a range of concerns. · ...

    Charlotte

    2 days ago

  • Work in company

    ACI Engineer

    Only for registered members

    A mid-level ACI engineer position responsible for the design, deployment and management of Cisco Application Centric Infrastructure (ACI) environments. · ...

    Charlotte

    1 week ago

  • Work in company

    Teammate Experience Ambassador

    Only for registered members

    We are looking for a motivated Teammate Experience Ambassador who wants to be part of a stellar team and deliver exceptional results. The right candidate will be a natural self-starter with extremely strong attention to detail. · Partners with all ABC Teammates to provide ongoing ...

    Charlotte

    2 weeks ago

Jobs
>
Charlotte