Global Command center Coordinator - Warren, United States - ICONMA

Description

• Primarily work directly with suppliers to ensure Contact Center staffing obligations are fulfilled.
• The selected candidate will monitor, report, and analyze intraday performance by business unit to ensure key performance indicators are met across the Global Enterprise and in an efficient manner.
• The position will be responsible for monitoring and communicating from a Global Contact Center perspective. This role will utilize workforce management tools and reporting to make decisions regarding staff management at each location to ensure service performance objectives, occupancy, and allocation targets are being met.
• Communication with supplier management, Business Performance Leads, as well as executive leadership is a key function of the job.
• The Global Command Center Coordinator is an extension of typical workforce management, with an emphasis on staff management.