Tire and Battery Service Advisor - Saint Clairsville
4 days ago
Job Summary
Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures including conducting regular safety sweeps following proper forklift hazardous material handling requirements complying with company steel standards promptly correcting or reporting unsafe situations to management ensures Tire Battery Center TBC sales floor is organized stocked zoned merchandised according to company policies including proper handling of claims returns shrink damages presents maintains merchandise presentation by stocking merchandise setting up cleaning organizing product displays removing damaged goods signing pricing merchandise appropriately securing fragile high-shrink merchandise monitors status tire battery orders daily assists members appointments installation communicates lead time changes order cancellations makes alternative suggestions installation tire fitments provides expert member service recommendations greeting identifying member needs assisting purchasing decisions resolving concerns uses Sam Garage knowledge reference materials recommend safest most suitable tire battery products explain warranties ensure members receive best service value drives sales excellence TBC communicating value services collaborating associates promote member awareness offerings value triages prioritizes service workflow in TBC bays referring Sam Garage identify waiting members demonstrates awareness different services queue understands time requirements requested services prioritizes TBC appointments maximize efficiency re-prioritizes recommends Lead Technicians meet needs demonstrates knowledge protocols industry guidelines equipment operations TPMS product specifications seasonality Point-of-Sale systems phone selling techniques leverages technology enhance operations engagement using digital tools handheld devices plan sales improve experience make real-time business decisions informed products training encourage adoption new tools team improves customer experiences receives completes vehicle requests tests operates equipment properly safely stores disposes merchandise supplies completes documents demonstrates interpersonal skills effectively engage people handle challenging situations professionalism empathy processes purchases assists payments returns refunds exchanges follows applicable laws regulations preventing shrink selling items Members reports complaints issues problems areas focuses providing exceptional customer satisfaction continuously improving productivity efficiency ensuring safe working environment maintaining quality products promoting positive relationships between customers employees fosters inclusive workplace culture emphasizes diversity equity inclusion promotes cross-functional collaboration communication cooperation respect individuality creates opportunities development growth learning acknowledges celebrates contributions recognizes achievements supports professional development encourages innovation creativity experimentation recognizes learns adaptability resilience strives continuous improvement seeks feedback acts upon constructive input feedback open honest transparent respectful empathetic proactive responsive accountable responsible delivers results puts customer first balances short long-term priorities considers own impact team ability deliver purpose stakeholders displays curiosity desire learn takes calculated risks shows courage resilience drives improvements open technologies skills supports others change embraces challenges adapts positively responds unexpected events continous self-improvement.
Job description
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