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- Greet and assist retail customers with parts sales and delivery in a friendly and courteous manner.
- Obtain the correct parts and accessories for both the technician and the retail customer in a timely manner.
- Accurately price parts and accessories and make corresponding entries on customer documentation and the computer system.
- Answer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
- Pull parts from stock and if not in stock, determine availability and relay to the customer. · Stock incoming inventory in the correct location.
- Maintain the parts department in clean and orderly manner.
- Provide customers with needed information and offer additional sales opportunities. Coordinate merchandising displays to promote product sales.
- Ensure customer satisfaction throughout the parts sales process.
- With appropriate approvals, issue credit for returned parts confirming original invoice pricing.
- Adhere to dealership cash handling policies and procedures established by the dealership. Compliance with local, state and federal regulations.
- Monitor the controls in place to safeguard dealership assets and customer data; report any deviations to the supervisor.
- Maintain professional personal appearance.
- Adhere to consistent and reliable work schedule.
- Demonstrate ethical business practices and integrity in all interactions.
- Effectively perform duties and responsibilities in a safe manner.
- Answering phones and helping walk in customers.
- Answering calls from our team of service writers to get them a proper estimate.
- Fill and respond to orders from regular customers emails.
- Pulling parts and delivering them out to the technician bays in our shop
- Working with technicians to ensure they are getting quoted the correct parts for the repair.
- Keeping fast moving parts stocked on the back parts counter.
- Other duties as assigned.
- Be able to easily identify all automotive components
- Be able to lift 50 pounds several times throughout the day
- Must have 1 year parts experience.
- Proficient with Microsoft Office Suite or related software
- Proficient with Microsoft Outlook Email
Parts Counter Salesperson - Brenham, United States - Personnel Services
