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Dispatch Coordinator
14 hours ago
L&W Supply Corporation Sun Valley, United StatesL&W Supply is a leading specialty distributor of drywall, ceiling tiles, steel framing and other building materials used by commercial and residential contractors. L&W Supply delivers the products and capabilities offered by a national distributor paired with the service and pers ...
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Field Service Dispatcher
3 weeks ago
Papé Material Handling, Inc. Greenacres, United States*PAPE MATERIAL HANDLING, INC. SPOKANE, WA * *FIELD SERVICE DISPATCHER: * Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, ...
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Service Coordinator/Dispatch
2 weeks ago
Executech Spokane Valley, United StatesGeneral Summary: · The IT Service Coordinator\Dispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also comm ...
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Service Coordinator/Dispatch
1 week ago
Executech Spokane, United StatesGeneral Summary: · The IT Service Coordinator\Dispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also comm ...
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Service Coordinator/Dispatch
1 week ago
Executech Spokane Valley, United StatesGeneral Summary: · The IT Service CoordinatorDispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also commun ...
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Service Coordinator/Dispatch
1 week ago
Executech Spokane, United StatesJob Description · Job DescriptionGeneral Summary: · The IT Service Coordinator\Dispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service reque ...
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HVAC Service Dispatcher
3 weeks ago
Energy Jobline ZR Otis Orchards, United StatesJob DescriptionJob Description · Sturm Heating & Air Conditioning, a leading HVAC contractor in the Greater Spokane area for more than 85 years, is immediately hiring an HVAC Service Dispatcher. · Position: Service Dispatcher · Location: Spokane, WA · Shift: Monday - Friday, 8: ...
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Dispatch/customer Service Representative
1 day ago
ROOTER GUARD INC Sun Valley, United StatesROOTER GUARD IS HIRING · We are seeking a Dispatcher Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information. · **Responsibilities**: · Handle customer inquiries and complaints · Provide informati ...
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Parts & Service Department Coordinator
3 weeks ago
Papé DW, Inc. Greenacres, United States*DITCH WITCH WEST SPOKANE, WA * *PARTS & SERVICE DEPARTMENT COORDINATOR: * Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detailed person, but also love working with people? If this sounds like you, we would love ...
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Assistant Service Dispatcher
2 weeks ago
Apollo Mechanical Contractors Spokane, United StatesThe Service Dispatcher will be responsible for supporting service technicians with the following tasks including but not limited to: · * Maintain the service technician's daily schedules and dispatch the technicians as service calls are completed. · * Schedule return trips with c ...
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Assistant Service Dispatcher
2 weeks ago
Apollo Inc Spokane, United StatesLocation: Spokane, WA Posted: April 10, 2024 Category: Professional/Admin · The Service Dispatcher will be responsible for supporting service technicians with the following tasks including but not limited to: · Maintain the service technician's daily schedules and dispatch the te ...
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Field Service Dispatcher
1 week ago
Pape Material Handling Inc Spokane, United StatesJob Description · Job DescriptionPAPE' MATERIAL HANDLING, INC. – SPOKANE, WA FIELD SERVICE DISPATCHER: · Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you a ...
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Field Service Dispatcher
3 hours ago
Pape Material Handling Inc Spokane Valley, United States Full timePAPE' MATERIAL HANDLING, INC. – SPOKANE, WA · FIELD SERVICE DISPATCHER: · Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions ...
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Field Service Dispatcher
1 week ago
Pape Material Handling Inc Spokane, United StatesJob Description · Job DescriptionPAPE' MATERIAL HANDLING, INC. – SPOKANE, WA FIELD SERVICE DISPATCHER: · Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you a ...
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Dispatch / Customer Service Associate
2 weeks ago
Raptor Rooter and Plumbing Spokane Valley, United StatesRaptor Rooter & Plumbing is currently hiring for a full-time Dispatch / Customer Service Associate to take calls, manage schedules, and help run the office in the Spokane Valley, WA area. This dispatcher position earns a competitive wage of $17-$24 per hour, based on skills and e ...
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Dispatch / Customer Service Associate
1 week ago
Raptor Rooter and Plumbing Spokane, United StatesJob Description · Job DescriptionRaptor Rooter & Plumbing is currently hiring for a full-time Dispatch / Customer Service Associate to take calls, manage schedules, and help run the office in the Spokane Valley, WA area. This dispatcher position earns a competitive wage of $17-$2 ...
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Dispatch / Customer Service Associate
1 week ago
Raptor Rooter and Plumbing Spokane, United StatesRaptor Rooter & Plumbing is currently hiring for a full-time Dispatch / Customer Service Associate to take calls, manage schedules, and help run the office in the Spokane Valley, WA area. This dispatcher position earns a competitive wage of $17-$24 per hour, based on skills and e ...
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Service Coordinator
4 days ago
CALIFORNIA COMMERCIAL INVESTMENT GR Spokane, United StatesJob Details · Level · Experienced · Job Location · Pines Terra Manor - Spokane, WA · Position Type · Full-Time, Non-Exempt · Education Level · Bachelor's Required, Master's Preferred · Salary Range · $ $27.00 Hourly · Travel Percentage · Up To 10% · Job Shift · Day S ...
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Service Coordinator
1 week ago
CALIFORNIA COMMERCIAL INVESTMENT GR Spokane, United StatesJob DetailsLevelExperiencedJob LocationPines Terra Manor - Spokane, WAPosition TypeFull-Time, Non-ExemptEducation LevelBachelor's Required, Master's PreferredSalary Range$ $27.00 HourlyTravel PercentageUp To 10%Job ShiftDay ShiftJob CategorySocial ServicesWe make good investments ...
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Stellar Enterprises Liberty Lake, WA, United States Freelance**Responsibilities**: · The Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG, the vehicle manufacturer is one of the largest providers of premium and luxury cars and vans. Mercedes-Benz Mobility AG offers financing, lea ...
Service Coordinator/Dispatch - Greenacres, United States - Executech
Description
General Summary:
The IT Service CoordinatorDispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams.
They manage the daily allocation of technical resources based on the service requests from clients. They also communicate and coordinate effectively with technical teams and clients throughout the service process.This position involves entering client ticket requests into the ticketing system, scheduling, and dispatching service engineers for remote or onsite service according to the urgency and the contractual service level agreement (SLA).
The aim of this role is to deliver a smooth and efficient IT support experience for all technicians and clients.
Position Responsibilities:
Managing the service desk ticketing process and ensuring the IT service level agreement is met. Entering trouble-tickets into the ticketing system that come in from phone calls. Triage service requests as they arrive into the ticketing system and scheduling technicians.
Coordination of all IT support team to ensure maximum utilization of billable resources Escalating trouble-tickets to the appropriate technician.
Monitoring trouble-tickets to ensure timely completion.
Attend daily morning meeting to identify priority tickets and escalation tickets.
Realtime time entry accounting for work performed.
Organizing IT support team to maximize our response to client requests.
Maintain necessary communication with clients:
provide them with updates on incident status and alert them to forthcoming changes or scheduled downtime.
Assisting technicians as needed.
Knowledge, Skills, and/or Abilities Required:
NON-
TECHNICAL ROLE:
Basic computer and operating system knowledgeWillingness to gain understanding of support tools, techniques, and how technology is used to provide IT services.
Must be flexible, prioritize workload, able to manage multiple tasks.Ability to shift focus and priorities throughout the day.
Ability to effectively handle stress and pressure consistent with the job duties and industry. Ability to pay close attention to detail while performing technically detailed tasks.
Professional, pleasant, and patient in demeanorExcellent organizational, written, and verbal communication skills are necessary.
Is self-motivated and can be self-directed when necessary.
Enjoys sharing information, supporting others, and working on a team to achieve team goals.
Ability to provide accurate time estimates for how long a task will take.
Excellent time management and organizational skillsRequirements:
Ability to prioritize tasks and adapt to changes quickly
Interpersonal skills:
such as telephony skills, communication skills, active listening, and customer careMust be able to work with a team and broad user community.
Ability to lift and move >50lb.Must pass a background check.
Credentials and Experience:
Previous client service or phone related skillsBasic familiarity with computer system support terminology conceptsHigh organization skills a plus
