Customer Support Specialist - Garden City, United States - Sonova USA, Inc.
Description
Who we areYou enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team.
Above all, you want your work to matter:
Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Idaho, United States
Customer Support Specialist - Idaho
Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people:
to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds.
In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
We Care We care for our employees, customers and consumers,as well as our shareholders and society.
We drive innovation We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
We take accountability We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
We build the best teams We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
Boise, ID
Customer Support Specialist
Purpose of role:
Sonova USA is seeking a Customer Support Specialist who will provide telephone support and expertise to Sonova customers.
This position will provide professional, solution-oriented communication to help our valued customers and deliver a high level of customer service that is associated with our brand.
Our Offer to You:Improving the quality of life of millions of people suffering from hearing loss
A challenging and motivating assignment as part of a dynamic team
Modern mindset and processes, accommodating flexible working conditions
Opportunities for further responsibilities and support for further training and development
Sonova's outstanding opportunities and career growth
Main Tasks and Responsibilities:
Answer between 60-80 inbound calls on a daily basis
Support regional sales territory managers with administrative tasks
Assist with billing questions, pricing, and warranty inquiries
Assist with order status and tracking inquires
Assist with backorder management for sales territory
Assist with web services
Assist with case management for sales territory
Assist with customer account and contact maintenance for ales territory
Handle customer complaints with sense of urgency and see through to satisfactory resolution
Work cross functionally to ensure an effortless customer experience
Ability to consistently meet stated KPIs
All other duties as assigned
Education and Skillset
:
High school diploma or equivalent, some college preferred
Minimum 1 year customer service experience, 2+ years preferred
Effectively communicates via telephone
Displays empathy
Demonstrates steps of active listening
Attention to detail with every customer interaction
Ability to collaborate effective within a team setting
Strong typing, analytical and computer skills
Strong verbal communicator
Technical aptitude to learn large product portfolio
Strong proficiency with computer, Microsoft Applications, and web interface
SAP and Salesforce experience a plus
Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered.
Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
#J-18808-Ljbffr