Customer Support Associate - Austin, TX
1 day ago
Job description
If you're someone who enjoys helping people, solving problems, and being part of a team that makes things happen, this could be the opportunity you've been looking for. We're hiring a full-time Customer Support Associate to join a growing team that delivers high-quality service across a diverse range of sectors including; retail, telecommunications, and customer experience operations.
You'll be trusted to communicate with customers, provide solutions, and ensure every interaction leaves a strong, positive impression.
What Makes This Role Unique
- Exposure to multiple industries, including retail and telecommunications
- Real opportunities to build versatile, in-demand customer service skills
- A fast-moving environment where no two days are exactly the same
- Clear pathways for career progression and professional development
- A team culture that values reliability, initiative, and growth
Your Day-to-Day Impact
You'll play a key role in keeping customers informed, supported, and confident in the service they receive. Your responsibilities will include:
- Communicating with customers via phone, email, and digital platforms
- Providing support with products, services, accounts, and general enquiries
- Helping customers resolve issues efficiently and professionally
- Delivering clear, accurate information and guidance
- Documenting interactions and maintaining organised customer records
- Working closely with team members to ensure consistent service quality
You'll become someone customers trust — and someone your team relies on.
The Kind of Person Who Thrives Here
This role is ideal for someone who brings energy, professionalism, and a genuine interest in helping others.
You'll stand out if you are:
- A strong communicator who listens and responds with confidence
- Calm under pressure and capable of problem-solving in real time
- Organised, reliable, and able to manage multiple tasks
- Comfortable learning new systems and adapting quickly
- Motivated to grow and develop new skills
- A team player who contributes to a positive work environment
Experience in customer service, retail, telecommunications, call centres, or client-facing roles is helpful — but equally important is your attitude and willingness to learn.
What You'll Gain
- Full-time, stable employment
- Structured training and ongoing support
- Career progression opportunities across multiple sectors
- Professional experience that strengthens your long-term career options
- A collaborative, supportive team environment
- Transferable skills valued across many industries
Build Skills That Open Doors
This role is more than just customer support — it's a chance to gain experience across industries, develop valuable communication and problem-solving skills, and become part of a team that values your contribution.
Pay: $ $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
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