- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- Participate and be present in monthly IC paydays.
- 3-5 plus year's sales and management experience in building maintenance, facility management or equivalent experience.
- High School diploma required, bachelor's degree highly desirable.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
-
Account Manager
1 week ago
Avient Berea, United StatesABOUT AVIENT: · Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. · Examples include: · Dyneema, the world's strongest fiber, enables unmatched levels ...
-
Account Manager
5 days ago
City Wide Facility Solutions Berea, United StatesAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide · City Wide Facility Solutions is actively seeking a Facility Solutions Manager ...
-
Account Manager
1 week ago
Keith Wright - State Farm Agent Berea, United StatesJob Description · Job DescriptionPosition Overview · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Keith Wright - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what i ...
-
Account Manager
1 week ago
Cox Communications North Olmsted, United States Full timeReal relationships are sincere, authentic, and built on trust. These are the kinds of connections that move business forward. Imagine being the person who helps bring these relationships to life. If you are looking for an opportunity to take your career to the next level, it's ti ...
-
Account Manager
3 weeks ago
Avient Berea, United StatesJob DescriptionABOUT AVIENT: Avient Corporation provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: Dyneema, the world's strongest fiberTM, enables unmat ...
-
Account Manager
3 weeks ago
City Wide Facility Solutions Berea, United StatesAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide · Apply (by clicking the relevant button) after checking through all the related ...
-
Accounting Manager, Corporate Accounting
3 weeks ago
solera Westlake, United States Full timeNA · EQUAL OPPORTUNITY EMPLOYER · SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AG ...
-
Accounting Manager
5 days ago
DMS Management Solutions Westlake, United StatesJob Type · Full-time · Description · Take the next step in your career and job the DMS Management Solutions team today as our new Accounting Manager DMS Management Solutions is a growing accounting firm that specializes in helping small to medium sized business with a wide arra ...
-
Key Account Manager
3 weeks ago
UWL Rocky River, United StatesAbout World Group: · World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative tech ...
-
Account Manager, Corporate Sales
3 weeks ago
Core-Mark International Westlake, United StatesAccount Manager, Corporate Sales · Apply · Job ID : 100760BR · Type : Sales · Primary Location : Westlake, Texas · Date Posted : 05/17/2024 · Job Details : · Company Description · Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to gr ...
-
Account Manager
4 weeks ago
Beckett Thermal Solutions North Ridgeville, United StatesBeckett Thermal Solutions is currently looking for 2 Entry Level Account Managers to join our Account Management Team at our North Ridgeville, OH facility. We will provide the knowledge and tools needed for you to succeed within the organization and advance the team towards their ...
-
Account Manager
1 week ago
Lindsay Perrico - State Farm Agent Lakewood, United StatesJob Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow t ...
-
Accounting Manager
2 weeks ago
FedPro Cleveland, United StatesFedPro, Inc. a subsidiary of FPC International, Inc., is seeking a motivated, technically savvy and strong problem solver to join our Accounting & Finance team as the Accounting Manager. In this leadership role, the hands-on Accounting Manager will be responsible for all areas re ...
-
Accounting Manager
3 weeks ago
Ringside Talent Cleveland, United StatesJob Description · We are looking for an Accounting Manager to work for our client. The ideal candidate will align with the responsibilities and qualifications outlined below. · Responsibilities: · Achieve and exceed goals including performance goals, budget goals, team goals, ...
-
Senior Account Manager
5 days ago
Fidelity TalentSource LLC Westlake, United States· Job Description: · Senior Account Manager · As a Senior Account Manager supporting Fidelity Health s Clients you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan administration (FSA, HRA, Commuter, RMSA, LSA). · Wor ...
-
Senior Account Manager
5 days ago
National Black MBA Association Westlake, United StatesJob Description: · Senior Account Manager · As a Senior Account Manager supporting Fidelity Health's Clients you will combine strong consultative account management skills with a deep knowledge of reimbursement account plan · administration · (FSA, HRA, Commuter, RMSA, LSA). · ...
-
Accounting Manager
3 weeks ago
Eaton Beachwood, United StatesEaton's Corporate Sector division is currently seeking a Accounting Manager.The expected annual salary range for this role is $ $ a year.This position can be based at our Beachwood OH, Moon Twp PA or Galesburg MI locations.Please note the salary information shown above is a gener ...
-
Accounting Manager
3 weeks ago
Staffing Solutions Enterprises Akron, United StatesOverview: As an Accounting Manager, you will play a vital role in managing the credit, accounts receivable and deductions processes and/or teams within our organization. You will be responsible for overseeing all aspects of customer credit and collections, deductions, and dispute ...
-
Accounting Manager
1 week ago
The Goodyear Tire & Rubber Company Akron, United StatesAccounting Manager - Plant Operations · Location: Akron, OH (Hybrid) · Position Description: · The Accounting Manager - Plant Operations will be located at the Goodyear headquarters building in Akron, Ohio. In this role you will have a team of approximately 5 to 7 plant controlle ...
-
Account Manager
1 week ago
Cox Communications Warrensville Heights, United StatesReal relationships are sincere, authentic, and built ontrust. These are the kinds of connections that move businessforward. Imagine being the person who helps bring theserelationships to life. If you are looking for an opportunity totake your career to the next level, it's time t ...
Account Manager - Berea, United States - City Wide Facility Solutions
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in (enter location).
City Wide, the nation's leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions - ENTER LOCATION, one of more than 70 markets covered across the United States and Canada. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.
Objective
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
Essential functions
Requirements
Position Requirements
Working Conditions
Physical Demands
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Environment
Describe the work environment the employee will be exposed to and safety requirements. Example: "While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and extreme heat. Safety requirements for this position are safety glasses, hearing protection, and steel-toed work boots."
Benefits
$50,000/year+ Commission
401k with company match
Medical, Dental, & Vision Coverage
Phone Expense
Car Expense