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- Provide operational support to the Slot Manager as necessary.
- Delegate authority and assign responsibilities and work schedules to department staff.
- Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
- Oversee the daily operations of the Slots department including creating work schedules, interviewing, hiring, developing and administering discipline and monitoring staffing levels.
- Mediate and solve problems and develop training programs.
- Enforce all Company and department policies and procedures.
- Observe and analyze the integrity of play and activity of guests and team members.
- Coordinate with Security and Surveillance to detect and prevent attempts to cheat or damage gaming equipment.
- Improve productivity: improvements, processes, equipment, and systems.
- Possess a thorough working knowledge of all Slots department games and equipment.
- Implement changes related to Title 31 guidelines as needed.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Other duties as assigned or any reasonable request from any member of management.
Source: Hospitality Online
Shift Manager - Kansas City, United States - Bally's Kansas City
