Assistant Manager - Summerville, United States - PENNSYLVANIA PIZZA COMPANY

PENNSYLVANIA PIZZA COMPANY Summerville, United States

4 weeks ago

Description

Job Description

Job DescriptionDescription:

At Steel City Pizza we are about creating great food, big value, close friends, exciting sports, and lots of fun As we like to say, Steel City Pizza Company was born in Pittsburgh but raised in Charleston. We have proudly served Charleston since 2005, and look forward to many more.

The Steel City Pizza Company Assistant Manager will be responsible for day-to-day restaurant operations, supporting the development and maintenance of a strong team, sales building, budgeting, cost control, accountability, and maintaining a positive company culture. We have based our company culture on the following Core Values: Positivity, Teamwork, Hospitality, Quality, and Continuous Improvement. The ideal candidate will possess these qualities as well. If this sounds like you, apply today

Why should you join SCP?

Competitive Salary + Quarterly Manager Bonus plan
Benefits including Medical/Dental/Vision & Short and Long term disability/Life Insurance
Paid Time off Year 1: 10 days , Years 2-4: 15 days and Years 5+: 20 days
Referral Bonus Program
Employee Meal Credit per shift & additional monthly allowance
No Late Hours
401k Plan Available
No Late Hours - we close at 9pm on Weekdays and 10pm on Weekends

Supervisory Responsibilities:

Recruit, hire, train, supervise and develop a diverse team of employees.
Participate in interviewing and scheduling of staff.
Provide coaching and mentorship to team members, ensuring their professional growth and development.
Conduct performance reviews that are timely and constructive.
Recognize and reward great performance.
Foster a positive work environment, promote teamwork, and motivate staff to deliver excellent customer service.
In partnership with Human Resources, handle discipline and counseling of employees.
Train staff on proper safety procedures and maintain documentation for health inspections.
Create a great work environment and have fun

Duties/Responsibilities:

Support day-to-day operations to ensure smooth functioning of the restaurant.
Follow standard operating procedures (SOPs) for various areas, including front-of-house, back-of-house, and customer service.
Maintain a clean, safe, and welcoming environment for both employees and guests.
Monitor inventory levels, track food costs, and implement cost-control measures to maximize profitability.
Collaborate with the kitchen staff to ensure timely food preparation and quality control.
Maintain a strong focus on providing exceptional customer service and ensure guest satisfaction.
Handle customer feedback, complaints, and resolve any issues promptly and professionally.
Regularly interact with guests, build relationships, and address their needs and concerns.
Maintain SCP processes to enhance the overall dining experience and promote repeat business.
With support from the General Manager, understand financial performance, review financial statements, and support strategies to improve profitability.
Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
Local travel to HQ office and any restaurant location as needed.
Other duties as assigned.

Requirements:

Knowledge of restaurant operations, including front-of-house and back-of-house functions.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent customer service and problem-solving abilities.
Outstanding communication and interpersonal skills.
Attention to detail and ability to multitask in a fast-paced environment.
Knowledge of health and safety regulations and compliance standards.
Flexibility to work evenings, weekends, and holidays.

Education and Experience:

2+ years of experience as a shift leader, trainer, or assistant manager in the hospitality industry.
High school diploma or equivalent required.
Successful completion of corporate training program required.

Preferred Qualifications:

Food Handling ServSafe Certification (not required -will provide if the candidate is qualified otherwise)
TiPS Alcohol Service Certification (not required - will provide if the candidate is qualified otherwise)
A.S./B.S. in Hospitality Management, Business Administration, or another relevant field.

Physical demands:

Ability to traverse all parts of the restaurant quickly.
Prolonged periods sitting and working at a computer.
Prolonged periods of standing, walking, bending, or twisting.
Must be able to lift 50 pounds at times.

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