Information Technology Specialist I - Lubbock, United States - Vista Bank

Description

This position functions within the Information Technology department and under supervision of the Information Technology Administrator or delegated staff. The

Information Technology Specialist

performs basic level work in a directed and/or self-directed environment with focus on internal customers.


Summary of Primary Duties/Responsibilities:
Vista Bank is seeking a qualified person for an Information Technology Specialist position for our Information Technology Services team.

As an Information Technology Specialist, reporting to the Information Technology Administration Manager, you will provide support for deployment and maintenance of Vista Banks system hardware, operating systems, and applications, focusing on internal customer support and endpoints within the environment.

Provide organization-wide service request management, service request escalation and day-to-day technical support.

Provide analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department or organization.

Responsible for performing a variety of technical duties related to system maintenance and operations. Responsible for complying with and enforcing Vista Banks Security Policy and other policies. This position is 100% in person with opportunities to travel from time to time.

Duties and responsibilities of the position include:
Assist with help desk calls, scheduling, and tickets for internal customers

Maintain good notes and excellent customer communication while diligently updating ticketing system

Under Information Technology staff guidance, perform computer imaging, staging and installation

Troubleshoot problems reported by users

Maintain network and system security

Analyze and isolate issues

Monitor networks to ensure availability to users

Evaluate and make recommendations to optimize systems performance

Identify user technical needs

Administer desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment

New user set up / removal of terminated users / Process Review

Working closely with Information Technology Officers and contracted Information Technology support vendor

Troubleshooting issues through contact with vendors as needed

Telecommunication provisioning and troubleshooting

Traveling to bank branches as needed

Participating in implementation projects

Other duties as assigned


This Position requires:
High school diploma or GED; some college, military, or technical training preferred

Minimum of 2 years' experience in Information Technology

or

banking related fields

Good working knowledge and experience with basic network infrastructure components, such as switches, routers, and firewalls

Excellent troubleshooting proficiency and customer service

Strong planning, reporting, and organizational skills

Requires a valid driver's license and reliable transportation

May require working nights and weekends

Must meet minimum credit standards and pass a criminal background check

Only applicants that have consented to a background and credit check will be considered

Vista Bank offers a competitive benefits package including paid bank holidays.

Contact any Vista Bank location for an application.

Please direct inquiries to the Vista Bank Human Resources Department at

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