Customer Service Representative - Seattle - OMEGA SA

    OMEGA SA
    OMEGA SA Seattle

    5 days ago

    Description

    Overview

    The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. The Group's production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is a leader in sports event timing as official timekeeper and data-handler of major international sports events. The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability. The Group employs over 35,000 persons in fifty countries. Swatch Group's 2014 gross sales amounted to CHF 9 219 millions. Discover the Swatch Group brands: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.

    Job Description

    Responsibilities:

    • Research and respond to customer inquiries in person, phone and e-mail
    • Issue repair estimates and provide customer with repair process related information
    • Review and update customer records on computerized data base, SAP system
    • Maintain parts inventory and its replenishment
    • Resolve problems through partnerships with appropriate parties/department heads
    • Perform due diligence on customer inquiries through oral and written communication
    • Research timepieces and parts in the SAP
    • Assure the highest level of customer satisfaction including timely and adequate follow up process

    Profile

    The Swatch Group (U.S.) is currently looking for a qualified candidate in our After Sales Service Department to handle a variety of in-coming calls from our consumers. The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

    Professional Requirements

    Requirements:

    • Customer service approach
    • Attention to detail
    • Administration skills
    • Ability to work under pressure
    • Computer skills: SAP; MS Office
    • Flexibility

    Benefits

    • Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
    • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
    • Company paid life insurance and Long Term Disability
    • 3.5 weeks of PTO per year, 1 Month PTO after 5 years
    • Special bucket of sick time per year extended paid time for medical, parental and military leave
    • Holiday pay
    • Voluntary FSA, STD, Accident/Hospital Indemnity insurance
    • Employee product discount
    • Internal transfer and growth potential
    • $500 Employee Referral Bonus program

    Job Location

    5th Avenue 1200, 98101 Seattle WA, United States (Washington)

    Company Address: The Swatch Group (U.S.) Inc. 800 Waterford Way Suite 1000 Miami, FL 33126 USA


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