Information Technology Operations Manager - Minneapolis, United States - COFORGE Marketing
Description
We at Coforge are seeking IT Operations Manager with the below mentioned skill-set and who can work onsite from Minneapolis, MN location.
Role: IT Operations Manager
Location: Minneapolis, MN
Duration: Full Time
Responsibilities :-
Responsible for leading the day to day operation of a large customer engagement or several small customer engagements.
Responsibilities include: day to day service delivery, project direct and indirect expense management, customer satisfaction, personnel management, and account planning for assigned engagements within one or more of the following domains :-
Deskside Support
IT Deploy
Asset Management
Project Management
Essential Functions :-
Leads service delivery, ensuring all terms and conditions of the related contract(s) are achieved.
Manages and achieves all related SLAs.
Manages a team a Team lead and 20+ technicians driving continuous improvement initiatives.
Must have strong team building and leadership skills in a fast paced customer support organization.
Achieves high customer satisfaction, including quality delivery and customer relationships.
Negotiates terms and conditions relative to individual work requests.
Supports growth of the business with assigned customer(s) through account planning and identification of new business opportunities.
Monitors and ensures budget profitability for assigned projects and provides periodic reporting as required by management.
Maintains product and industry knowledge of assigned services to ensure highly skilled technical and managerial leadership to staff.
Develops and maintains an in-depth knowledge of the customers needs, business, organization, services, and staff.
Collaborates with other leaders by integrating and engaging other business units or divisions when appropriate.
Creates and plans strategies, actions and policies that directly or indirectly improve customer service, quality, resource, environment, etc.; ensures implementation when appropriate.
Ensures that management, technical and support personnel are properly qualified, trained and supervised to perform their assignments effectively and within defined financial and business objectives.
Responsible for supervision of overall engagement and/or contract activity.
Ensures the proper and timely handling of all personnel related matters such as performance assessments, employee development and discipline, team building activities and staffing.
Supports the implementation and ongoing maintenance of all company initiatives, policies, and programs, including but not limited to, quality, employee relations, compensation, and performance management.
Leads in accordance with the Company Vision and Mission Statement
Skills Required:
Bachelors Degree or equivalent in terms of combined education and professional experience. Masters Degree a plus.
5 to 7 years of experience in the following areas, with minimum of 2 years in a supervisory capacity:-
o Assessing business situations, developing and establishing priorities.
o Adapting quickly to changes in situations or business environment.
o Experience with medium (> 10 people) scale support teams.
o Experience with designing and managing teams to establish and meet service level agreements.
Working knowledge of financial systems; some exposure to budget preparation and monitoring.
In depth understanding of a variety of IT technologies and methodologies, and their appropriate implementation and use.
Basic understanding of business technologies and processes such as:-
o InTune / SCCM
o JAMF
o Asset Management
o Asset Delivery
Demonstrated ability and/or demonstrated experience in the following areas:-
o Principled leadership and sound business ethics.
o Managing financial performance.
o Technical management skills necessary to direct and supervise staff.
o Superior communication, interpersonal team building, and negotiation skills.
o Superior customer service skills.