Service Desk Technician with Security Clearance - Fort Huachuca
4 days ago
Job summary
Syntelligent Analytic Solutions LLC is seeking full time Service Desk Technicians for an existing contract these positions support the Army s Enterprise Service Desk Candidates must live near the Ft Huachuca AZ area for this 100 on site work Location Ft Huachuca AZ Schedule Day M F Anticipated Salary Range Approximately USD per hour Responsibilities Duties will include Initial point of contact for customers via telephone email or live chat to provide technical support of hardware systems sub systems and or applications Assists with navigating around application menus may be required to remote into customer s computer Troubleshoot network connectivity issues working with remote employees on a corporate network Develops and sustains a productive customer relationship making the customer and their needs a primary focus Offers alternative solutions where appropriate with the objective of retaining customers and clients business Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate Qualifications Required Qualifications High School Diploma or equivalent required Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance prior to hire willing to sponsor secret level clearance for qualified candidates Must possess current Level I AIT certification Strong knowledge of Network troubleshooting including connectivity issues locating IP or TCP IP addresses VPN software supporting remote users Understanding of Active Directory to unlock and reset passwords Proficient with troubleshooting all Windows Operating systems Ability to troubleshoot and resolve email issues specifically MS Outlook Ability to communicate clearly and professionally both verbally and in writing Outstanding customer skills with the ability to empathize and professionally troubleshoot and resolve customers issues Clearance U S Government Secret Mental Requirements Must be able to multi task rapidly change priorities with limited notice Physical Requirements Must be able to sit stand at a desk for long periods must be able tc lift pounds occasionally Preferred Qualifications Previous computer technical support MCP Dell or other industry identified certifications Online applications please When we review candidates information we are looking for the best matches for the position based on qualifications listed in job posting If your skills experience appear match open position recruitment services professional hiring manager may contact you Syntelligent Analytic Solutions LLC is an Equal Employment Opportunity employer It is policy Syntelligent provide equal employment opportunities all qualified applicants without regard race color religion sex including pregnancy national origin age disability genetic information protected veteran status will not discriminated against based disability any protected characteristic Syntelligents policy applies aspects employment including hiring promotion demotion compensation training working conditions transfer job assignments benefits layoff termination If need assistance accommodation Syntelligents online application process please contact Human Resources Office Extension ,
Job description
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