PC Technician with Security Clearance - Vicksburg, MS, United States - TEKsystems c/o Allegis Group

Description

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2-4 years of experience in PC/Desktop support
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CompTIA A+/ CompTIA Net+/ CompTIA Sec+ (must have one of these certs; any of the 3 acceptable)
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Active Secret Clearance Job Description

ON-SITE in Vicksburg, MS
TEKsystems has an immediate need for 2 PC Technicians located in Vicksburg, MS
Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware
The candidate will offer support with problems that the first-tier of help desk support is unable to resolve
The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
The candidate may simulate or recreate user problems to resolve operating difficulties
The candidate will recommend systems modifications to reduce user problems
The candidate will maintain currency and high level of technical skill in field of expertise
The candidate will escalate more complex problems to Senior Level
Support responsibilities include software installation, and configurations
The Help Desk Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs

In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Additional Skills & Qualifications

Required Skills:
Current DoD 8570 IA Baseline Certification, IAT Level I (examples include: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Experience supporting Windows 7, Windows 10, and MS Office 2013.
Experience using Remedy or a similar ticketing system.
Strong analytical and follow through skills.
Strong verbal and written communications skills.
Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
Ability to work well independently on defined tasks.
Ability to work well as part of a team.