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- Serve as the primary customer contact for questions and requests related to railcar maintenance
- Communicate customer expectations to the production team and ensure timely completion of services
- Maintain accurate records of customer interactions and update internal and external systems accordingly
- Process and update customer mechanical systems to prevent defects and missed updates
- Provide regular status reports to customers and corporate management
- High school diploma required; some college preferred
- Prior clerical and administrative experience in a manufacturing or heavy industrial environment
- 1-2 years experience in railcar maintenance planning and fleet management preferred
- Knowledge of AAR, FRA rules and Tank Regulations, SDS and safety rules
- Excellent verbal, written, and electronic communication skills
- Proficient in MS Office applications and other relevant software
Customer Service Representative I - Amarillo - Cathcart Rail, LLC
1 week ago

Description
Cathcart Rail, a leading freight rail services and transportation company based in Columbus, Ohio, is seeking a Customer Service Representative to work with internal and external customers to coordinate maintenance events on railcars. This position involves serving as the primary customer contact, ensuring customer expectations are communicated to the production team, and maintaining customer service key performance indicators (KPIs).Key Responsibilities:
Requirements:
This role requires strong attention to detail, organizational skills, and the ability to multitask. The ideal candidate will have excellent communication skills and be able to work effectively with all levels of the customer's organization.
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