Director-Call Center Office of Access Management - Eau Claire
1 month ago

Job summary
The Director of Office of Access Management – MCHS Call Center optimizes access pathways enabling patients to navigate their healthcare journey through individualized methods.
Responsibilities
- Develops contact center strategies governing scheduling, call handling, and patient experience.
- Establishes departmental goals and targets that govern efficiency, productivity, and quality.
- Fosters strong relationships inside and outside of Mayo Clinic.
Job description
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