Director-Call Center Office of Access Management - Eau Claire

Only for registered members Eau Claire, United States

1 month ago

Default job background
Full time

Job summary

The Director of Office of Access Management – MCHS Call Center optimizes access pathways enabling patients to navigate their healthcare journey through individualized methods.

Responsibilities

  • Develops contact center strategies governing scheduling, call handling, and patient experience.
  • Establishes departmental goals and targets that govern efficiency, productivity, and quality.
  • Fosters strong relationships inside and outside of Mayo Clinic.

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