Sr. Business Process Specialist - Hagerstown, Maryland, United States

About JLG, an Oshkosh company · JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. ...

Job description

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Sr. Business Process Specialist plays a critical role in improving operational efficiency, service quality, and profitability across the organization. This highly independent role is responsible for researching, analyzing, and recommending enhancements to existing business processes. The ideal candidate will leverage operational and performance data to identify trends, recommend improvements, and support their implementation across multiple departments.

YOUR IMPACT

• Research and analyze existing business processes to identify inefficiencies, gaps, and opportunities for improvement.

• Collect and evaluate operational and performance data to uncover trends and root causes.

• Recommend and design optimized processes to improve operational efficiency, quality, service levels, and cost-effectiveness.

• Develop detailed documentation, including:

  • Process maps, flowcharts, and diagrams

  • Standard operating procedures (SOPs)

  • Project plans and implementation timelines

• Support and coordinate cross-functional working sessions during the design and execution phases of process improvement projects.

• Create training materials and communication content to support rollouts of new or revised processes.

• Facilitate or deliver training sessions to ensure consistent adoption of new processes across impacted business units.

• Serve as a liaison between functional teams to ensure alignment and clarity throughout process change efforts.

• Monitor performance post-implementation and support continuous improvement initiatives.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or related field.

• OR equivalent combination of education and experience.

• Ability to travel 25%.

STANDOUT QUALIFICATIONS

• Experience with Lean, Six Sigma, or other process improvement frameworks.

• Knowledge of change management and business transformation practices.

• Familiarity with ERP systems and data analysis tools (e.g., Power BI, Excel).

• Experience in manufacturing, logistics, or industrial sectors.

• Demonstrated ability to work independently and lead cross-functional efforts.

• Strong skills in process mapping, documentation, and workflow design.

• Experience with tools such as Microsoft Visio, Lucidchart, or similar diagramming software.

• Excellent analytical, communication, and stakeholder engagement skills.

WORKING CONDITIONS

The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.

• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.

• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Pay Range:

$82, $134,300.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.