Aging Case Aide 2 - Bethlehem, PA

Application Requirements · In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomp ...

Job description

Application Requirements

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

BE SURE YOUR APPLICATION REFLECTS YOUR ENTIRE WORK HISTORY AS YOUR RESUME IS NOT REVIEWED TO QUALIFY YOU

Please answer any supplemental questions truthfully and completely. Use the employment history section of your application to substantiate your answers to supplemental questions.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the minimum requirements for this position. Please read the Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application. Applicants who do not meet the minimum requirements will not be considered for the position.

Qualified, eligible applicants will move on to the next step, an Education and Experience Review, in which points will be assigned to each applicant's education and relevant work experience provided on their application.

We encourage all applicants to share a comprehensive, concise history of their education, certification, licensing, and employment on their employment application so that we are able to accurately assess their experience. Eligible candidates will be ranked on an Eligibility List based on their total score on the Education and Experience Review.

For questions regarding this posting, please contact County of Northampton Human Resources at or

Equal Employment Opportunities – It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

Job Description

GENERAL PURPOSE

The Aging Case Aide 2 – Protective Services position is an advanced public contact work in the Area Agency on Aging (AAA) department providing information and referrals to Older Adults to assist them in obtaining a wide range of services.

SUPERVISION RECEIVED

This position reports directly to the Aging Care Management PS Supervisor.

SUPERVISION EXERCISED

This position does not exercise supervision over other functions.

ESSENTIAL DUTIES OF THE POSITION

Attends supervisory conferences/Unit meetings as scheduled.

Attends training, locally or out-of-town, as approved by the Supervisor.

Cooperates with co-workers and staff of other Division of the Department of Human Services and community agencies in the provision of service to shared consumers when appropriate.

Serve as a contact for banks:

• Develop relationships with key personnel at financial institutions.
• Assist with gathering financial information on financial exploitation cases and obtain financial statements when indicated.
• Accompany consumers to bank if necessary to receive bank records.

Obtain PB22 and Mandatory Act 13 incident Reports on Reports of Need (RONs) received from facilities (nursing homes, assisted livings, personal care homes, and adult day care centers).

Do home visits as directed to assist with various errands such as picking up paperwork, dropping off food, etc.

Keep resource information current.

Provide assistance to Protective Services staff including:

• Assistance with taking RONs for Protective Services, processing and tracking assignment of RONs, and completing required notifications.

• Entering RONs and/or progress notes for PS Care Managers and/or PS Supervisors when needed.

• Providing telephone contact support to implement and/or ensure follow through with designated areas of consumers' care plans as directed by PS Unit Director or PS Supervisors. This includes such things as:

a) Follow-up with physicians to obtain reports and/or schedule competency evaluations.

b) Order necessary formal/contract services and process service notifications in SAMS.

c) Reestablish support networks for isolated consumers.

d) Assist with the relocation process, i.e., complete housing or NH applications, and follow-up with facilities, etc., as well as arrange emergency shelter in interim.

e) Assist PS Aging Care Managers with gathering other necessary information.

Fax and e-mail information as directed.

Checking Fax Folders and distributing faxes.

Document all case activity in SAMS PS Care Plan Journal.

Do steps necessary to close the consumer to PS as needed.

File.

Assist with running reports in SAMS, such as RON and PSI missing data reports.

Delete and shred files in accordance with PS regulations.

Contributes to a positive work environment.

• An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this job description. Conversely, minor level duties performed on the job may not be listed. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

REQUIRED MINIMUM QUALIFICATIONS

EDUCATION & EXPERIENCE – One (1) year as a Case Aide 1 (Local government); OR

Two (2) years of public contact work, including one (1) year in a human services program; OR

Any equivalent combination of experience and training.

Employee assigned to this title will be required to possess and maintain a valid and current motor vehicle operator's license. Must have an acceptable driving record. Personal vehicle required for County business, employee is eligible for mileage reimbursement.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of the physical, cultural, and social aspects of the assigned community.

Ability to obtain, evaluate, and analyze information from interviews, reports, records, and other type of sources of information, and to provide information to clients and other types of personnel.

Ability to establish and maintain positive working relationships.

Ability to learn about Area Agency on Aging Programs and the services of other community agencies.

Ability to communicate verbally with older persons.

Ability to perform simple arithmetic computations.

Ability to follow simple oral and written instructions.

Ability to express ideas clearly and persuasively to elderly clients.

Ability to clearly express ideas verbally, and in writing.

Ability to maintain confidentiality at all times.

Ability to communicate fluently in English, including telephone contacts, face-to-face contacts, and communications in large and small group settings.

Ability to read the English writing in cursive and printed forms.

Ability to analyze and interpret information that is received in written and verbal form.

Travels to and interacts with consumers, members of the community, and representatives of other social agencies in their homes, offices, and other community locations.

Attends training as required either locally or out of town.

TOOLS AND EQUIPMENT

Telephone, personal computer (including word processing and spreadsheet software), calculator, writing implements, fax machine, copy machine, and paper shredder.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to walk, sit, talk or hear.

The employee must occasionally lift and/or move up to twenty-five (25) pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the office is moderately quiet. Employee may also work in other environments such as schools, private homes, etc. These work environments may range from quiet to loud.

SELECTION GUIDELINES

Formal application, rating of education and experience, interview, and reference check as well as job related tests may be required.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA STATUS: FLSA NON-EXEMPT (ELIGIBLE FOR OVERTIME)

DESIGNATION: CAREER SERVICES

PAY GRADE: PS-29B

UNION STATUS: PSSU

Created January 2026