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Bethlehem

    Hotel Reservations Agent - Bethlehem, United States - Hotel Bethlehem

    Hotel Bethlehem
    Hotel Bethlehem Bethlehem, United States

    2 weeks ago

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    Description

    **Hotel Reservations Agent**

    Front Desk Bethlehem, Pennsylvania Minimum Experience **Entry-level** Compensation **$ $13.00/hour** Historic Hotel Bethlehem, awarded as one of the Top Workplaces by the Morning Call, is in search of a Hotel Reservations Agent.

    Historic Hotel Bethlehem offers their employees the opportunity to work alongside of a team of dedicated individuals who are devoted to embracing the hotels culture and legacy. We strive to develop a team that fosters that pride and passion in each and every role.

    Competitive Benefits Including:

    Medical, Dental and Vision insurance

    Generous paid time off

    Bonus incentive programs

    401K and Life Insurance

    Hotel discounts through Historic Hotels of America

    POSITION SUMMARY:

    *Full Time and Part Time positions available.*

    This individual will possess the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must. Knowledge of NAVIS Reservations Sales applications a plus.

    The Reservation Sales Agent's primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ideal candidate would be self-motivated, sales-minded, customer-focused and detail-oriented with a high degree of computer literacy, the willingness to learn new processes, and the ability to merge into a dynamic work environment. Must have the ability to work nights and weekends.

    RESPONSIBILITIES:

    Assist guests by selling future reservations

    Promptly follow up with guest inquiry leads for second chance bookings

    Answer telephone calls and emails in a prescribed and professional manner

    Maintain potential and current guest profile information

    Assist customers with questions regarding their existing reservations

    Provide concierge services with general knowledge of the property and surrounding area including restaurants, entertainment, special events and general directions

    Strong ability to multi-task and pay close attention to detail

    Deliver the highest standard of service to all customers

    Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base

    Completing different daily reports

    Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel).

    Exceptional verbal and written communication skills

    Desire to be part of high growth, fast paced business

    You are part of the propertys security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies

    QUALIFICATIONS

    *Education / Experience* : A minimum of two years related experience and/or training in reservation or hospitality industry. Candidates with a strong sales background in non-hospitality related field will be considered.

    *Communication Skills:* Must demonstrate exceptional verbal and written communication skills, and possess excellent telephone etiquette. Ability to answer client's questions and successfully resolve issues and/or negotiate matters related to client's account. Ability to read, analyze, and interpret general business contracts and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and/or staff. Must maintain clear and concise documentation and positive approach to conflict resolution.

    *Computer and Mathematical Skills:* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Must possess thorough knowledge of MS Windows and Office (Word, Excel, Outlook, Explorer, etc). Ability to type quickly and correctly using an Online Chat Feature is important. NAVIS Certification, Applications & Software knowledge a plus.

    *Reasoning Ability:* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    PHYSICAL REQUIREMENTS

    Employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    *Work Environment:* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

    There will be a pre-employment drug screen, physical, and a nationwide criminal background check. Previous employment will be verified and references will be thoroughly checked.

    COVID-19 Safety Precautions

    Historic Hotel Bethlehem has invested in the Reme Halo Air Purification System throughout the entire Hotel in order to add an extra layer of protection for associates and guests.

    HOTEL ACCOLADES:

    Award Winning Hotel

    Awarded as a Top Workplace - Morning Call

    #2 Best Historic Hotel in America USA Today

    #1 Best Historic Hotel with rooms Historic Hotels of America

    Voted best hotel in the Lehigh Valley Trip Advisor

    Location Bethlehem, Pennsylvania Minimum Experience Entry-level Compensation $ $13.00/hour

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