IT Client Advisor - Denville, United States - Olmec Systems, Inc.

Description

Client Advisor (similar to a Client Technology Manager / Senior Network Administrator / IT Project Manager / vCIO / etc.) for a Managed Service Provider ( MSP )

• Positive, passionate, & hardworking people neededMust be a Green Card Holder or US CitizenMust have several years of MSP (Managed Service Provider) experienceMust be fully COVID 19 vaccinatedThe CompanyOlmec Systems has been providing New Jersey and the tri state area the best in managed IT support services since our inception in 1996.

We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep.

Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all of our clients.

The PositionWhat is a Client Advisor? The term Client Advisor (similar to a Client Technology Manager / Senior Network Administrator / IT Project Manager) is a bit unique to Olmec, but essentially, it's a Senior Network Engineer, Senior Systems Administrator, Project Manager, Team Lead, an Account Manager all wrapped up into one position.

As a Client Advisor, you will:
Manage your own set of Olmec clientsYou'll work closely the Helpdesk team that is also dedicated to a mutual set of clientsYou will oversee your teams, acting as a senior level of escalation, as well as a mentor for your colleaguesFor your clients, you will not only work on advanced day to day technical issues, you will also be in charge of overseeing any project workYou will be the 'go to' technical resource for your clients when it comes to making technical recommendations and providing network designs (upgrades, enhancements, network refreshes, etc.)

You will ultimately be responsible for making sure all of your customers needs are metWith the Client Advisor role (similar to a Client Technology Manager), you can expect to be on the road - visiting with and performing onsite work for our clients - and to work remotely from the Olmec office and/or your home.

Working for an MSP (Managed Service Provider) is a unique experience compared to a 'standard' IT Dept. job for a single company - Considering that you end up managing multiple networks for multiple companies, it requires the following qualities/experience:
The ability to multi-taskThe ability to prioritize projects & tasks on the flyOutstanding communication skills, oral & written, both w/ the Olmec team AND w/ our clientsExperience working directly with client CEOs/CFOsDetail oriented and thoroughStrong documentation skillsEnergetic, focused, and the ability to work autonomouslyTaking pride in your work

• Giving 100% no matter the task, from simple issues to complicated issuesThe LocationOlmec is based in Denville, NJ, a convenient commute for most of northern New Jersey.

Denville has tons of shops, restaurants and services within walking distance of our office.

As a Client Advisor, you can expect to routinely travel throughout north & central NJ, as well as NYC and other areas on occasion, and when you're not on the road, you'll either work from home or our headquarters in Denville.
Please make sure you are OK w/ this level of a commute before applying.

Why You Should ApplyCompetitive compensation w/ annual bonus & reviewMedical / dental / vision benefits401K plan w/ employer matching, life insurance, etc.

Excellent growth and advancement opportunitiesPaid training and certifications40 hour work-week with paid overtimeFun, relaxed work environmentWork for a growing company exposed to IT in different market segments (Finance, Legal, Healthcare, etc.)

We Are Looking For Someone Who:

Loves dealing with people and has no problem explaining complex technical details in layman's termsCan work on their own and be trusted to complete their tasksThey should also be able to follow instructions when requiredHas no problem creating and updating detailed documentation and entering notes into our time management systemHas the ability to see a problem or issue through to completion, all while regularly communicating with the clientIs not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own companyIs detail-oriented and thoroughHas excellent communications skills, both oral and writtenIs a Team Player - everyone at our company works together and helps each other.

We do not want employees that do not have the best interest of the team at heart.


Understands that number one rule:
KEEP THE CLIENT HAPPYTechnical requirementSEVERAL years experience working for a Managed Service Provider ( MSP )Experience managing projects, big and small, on your ownExperience creating diagrams with Microsoft VisioExperience w/ support ticketing systems (such as ConnectWise / AutoTask) and network monitoring softwareExperience installing, updating, and troubleshooting Windows 7 / 8 / 10 operating systems, as well as desktop & laptop hardwareExperience w/ network-based Antivirus solutions (Bitdefender / SentinelOne knowledge is a plus)Experience installing & supporting Windows 2016 and Windows 2019 Servers (both operating systems & hardware)Experiencing installing & supporting network-based printers & copiersExperience configuring / troubleshooting network switches, firewalls (SonicWALL, Meraki, & Cisco ASA experience is a plus), and WiFi equipmentExperience installing & supporting virtualization technologies, specifically VMWare-based products (although experience w/ Citrix & Hyper-V is welcome)#J-18808-Ljbffr