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Banking Center Manager - Doral, United States - Seacoast Bank
Description
JOB SUMMARY:
A Banking Center Manager is responsible for developing and implementing strategies focused on branch profitability and performance.
Additionally, the position is expected to lead and develop the branch team and is responsible for maximizing branch performance.
Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership
Assess and coach branch team while providing constructive feedback to increase overall effectiveness and ensure accountability.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Responsible for all aspects of branch team regarding employment, training, scheduling, performance appraisals, salary changes, promotions, transfers, corrective action and termination.
Perform as primary liaison for complex, escalated situations.
Fulfill talent management accountabilities including succession planning, attracting and retaining top talent, and continuously developing strong bench strength.
Develop trusting & cooperative working relationships with customers and associates. Maintain a positive working environment by building team morale and providing ongoing recognition.
Create brand awareness at community, charitable and civic events as a bank ambassador.
Proactively seek continuing education opportunities to enhance leadership
Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Consistent execution of the Community Bank playbook to ensure overall success of the branch.
Foster and drive activities leading to opportunities for consumer loan growth including but not limited to:
Customer Educational Seminars
Client Retention Calls
New Client Prospecting
Outbound Telephone Calling Efforts
Networking Events
Work with staff to foster true needs based customer conversations through Relationship Builder coaching and observations.
Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
Compile data and prepare various branch reports and other management reports as assigned.
Able to balance business needs with customer requests while managing potential risk to the bank.
Operations
Ensure all safety and security procedures are followed. Serves as the primary branch security contact and business continuity leader.
Ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, policy exception guidelines, audit procedures, risk/control expectations, dual control, security, and all other regulated banking requirements; communicate any updates to associates.
Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Teller Manager roles.
Implement strategies to improve revenue generation while managing costs.
Responsible for facility management and branch security including but not limited to ATM, Drive-Thru, Branch Building, and Aesthetics.
Responsible for the maintenance and testing of the Business Continuity Plans and Recovery Procedures for areas of responsibility.
Ensures that issues identified through testing or Audit results are appropriately addressed and mitigated.
Also responsible for conducting annual awareness training with team members to familiarize them with key information on response strategies and recovery action plans.
Business Development/Credit Acumen
Ability to source Treasury Management solutions and services and small business lending needs.
Responsible for a basic understanding of all consumer products and services with a strong emphasis on consumer lending.
Demonstrate basic knowledge of small business deposit and lending products and services.
Observe joint sales calls with line of business partners.
Have an introductory knowledge of all consumer credit facilities including, but not limited to:
Structuring proper terms and product based on customer need.
Basic understanding personal financial statements and tax returns to identify credit worthiness and identifying risk potential.
EDUCATION and/or
EXPERIENCE:
High School Diploma or equivalent required.
College degree or 5+ years in retail sales and/or financial services experience required.
Proficient in all consumer lending products and maintain an active NMLS registration status.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Able to proactively lead, manage, motivate, and coach associates to produce desired results.
2+ years Consumer Lending experience preferred.
1+ years Business Development experience preferred.
Have basic knowledge of external business development skills.
2+ years of previous supervisory experience required.
The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.
Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc.
It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
#LI-SK1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)#J-18808-Ljbffr
