Patient Care Coordinator - Denver, United States - Crawford Thomas Recruiting

Description

About the Company:
Our client is dedicated to providing an unparalleled level of service in healthcare.

With a focus on whole health, our client offers clinical expertise, digital capabilities, and broad access to specialty medications to deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

Salary:
$17-$21 per hour (negotiable based on experience)


Schedule:
Sunday-Thursday or Saturday-Wednesday, 8-hour shift between 11:00am-9:30pm

Job Summary:

Our client is seeking a dedicated Patient Care Coordinator to respond to customer inquiries regarding pharmacy retail and mail-order prescriptions.

This role plays a vital part in maintaining positive customer relations and ensuring timely and appropriate resolution of customer requests.

Job Responsibilities:

Develop and maintain positive customer relations, coordinating with internal functions to handle and resolve customer requests appropriately and in a timely manner.

Interact with internal and external customers, providing claims, customer service, and membership support to subscribers, providers, group or benefit administrators, physician offices, third-party representatives, and other Blue Cross Plans.

Conduct necessary research to provide proactive and thorough solutions to customer inquiries.
Demonstrate ownership of service requests, ensuring high-quality resolution and follow-through.

Support and guide customers in making informed decisions, helping them become knowledgeable and confident in using available technology, tools, and resources.

Qualifications:
High School diploma.
Minimum of 18 months of experience in customer service and/or the health insurance industry.
Any combination of education and experience that provides an equivalent background.


Preferred:
Specialty pharmacy experience.

#J-18808-Ljbffr