IT Project Leader - Irving, United States - Cinter Career

    Cinter Career
    Cinter Career Irving, United States

    1 month ago

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    Description

    Our client is seeking an IT Project Leader - Server in Irving, TX.

    • Client: Japanese IT company
    • Working Location: Irving, TX
    • Salary Range: 65-80K per year + Full Benefit / 401K
    Key Responsibilities:
    • Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager's supervision.
    • Promote excellent customer service, effective response times, and provide expert insights into general support issues.
    • Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
    • Travel to customer locations and data centers for physical work.
    • Communicate with external vendors to manage projects.
    • Communicate with distributors and manufacturers to troubleshoot issues.
    • Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
    • Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
    • Other duties as assigned by Department Director.
    The right candidate will possess:
    • Experience with design and implementation: Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
    • Excellent troubleshooting skills: Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
    • Strong background in information security.
    Skills & Qualifications:
    • Bachelor's degree in Computer Science or a related field
    • MCP and AWS certifications are a plus.
    • Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.