Sea Logistics VinLog Customer Care Specialist - Jersey City, United States - Kuehne Nagel

Description

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Jersey City branch is looking for a new Sea Logistics VinLog Customer Care Specialist to join our
Sea Logistics team.

Your Role

Reporting to the Sea Logistics VinLog Manager you will be a key member of the VinLog environment which is a fast growing vertical powered by the K+N global infrastructure. Join together with seasoned global experts in wines and spirits and participate in the journey of leading this team to the best in the industry.
The Customer Service Representative (CSR) is a hands on role, handling seafreight shipments, liasing with customers and ensuring that freight is collected and delivered on time. The CSR is responsible for developing and maintaining strong relationships with customers and is essential in ensuring that they are satisfied and that their needs are met. The CSR will work collaboratively with internal colleagues, resolving issues that may arise, providing proactive solutions and driving continuous process improvement.

Your Responsibilities

• You will provide first level, front-line communication to clients and VinLog (K+N) offices to meet customer service and administration requirements. Communicate in a proactive, prompt, professional manner.
  
  
• You will be responsible for continuous improvement opportunities.
  
  
• Liaise with sales team in order to understand customers' needs and expectations. Support the SOP / CP (customer profile) creation within KN organization and update the system Business Profile
  
  
• Maintain frequent contact and visit customer(s), participate in customer meetings and Quarterly Business Reviews as required.
  
  
• Develop new business opportunities in conjunction with the local sales team.
• Ensure all documentation processing is performed according to client requirements in an accurate and timely manner.
  
  
• Ensure customer quotations are available, review selling and buying rates to maximize Gross Profits.
  
  

Your Skills and Experiences

• Previous customer service experience with wines and spirits
• Preferred experience in international trade
• Required fluid English language skills, knowledge of excel or similar
• Knowledge of geography
• Knowledge of social media, preferred knowledge of supply chain
• Minimum high school diploma.

Good Reasons to Join

o There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1