BPS Customer Service Specialist - Charlotte - Acosta Group

Acosta Group Charlotte

1 day ago

Description

**Customer Service Specialist Role**

Oversee the training and implementation of Customer Service functions for selected Top Customers within the region. Responsible for the Customer Service functions for all assigned lines.

**Key Responsibilities:**

* Collaborate with the Customer Service Supervisor to maintain work schedules, timesheets, and payroll recaps for select Customer Service Coordinators.

* Assist in hiring new Customer Service Coordinators and provide guidance on administrative policies and procedures.

* Train and mentor Customer Service Coordinators to ensure proficiency in all Customer Service functions for assigned lines.

* Assume additional responsibilities as needed and provide coverage in the absence of the Customer Service Supervisor.

* Resolve issues with knowledge, experience, and research, communicating with internal and external groups as necessary.

* Escalate unresolved issues to appropriate parties, including the Customer Service Supervisor, Business Managers, and Customer Managers.

* Investigate rules engine failures and determine the appropriate course of action.

* Maintain accurate information on prices and notify the Sales Data Coordinator in a timely manner.

* Ensure client/customer criteria is up-to-date on order instructions and file scanned documents according to Acosta policy.

**Qualifications:**

* High School Diploma/GED required.

* Four years of customer service experience required, preferably in food brokerage or sales administration.

* Relationship management experience preferred.

* Strong interpersonal, organizational, and administrative skills, with excellent communication abilities.

* Proficient in MS Office (Word, Excel, and Outlook) and document management software.

* Type a minimum of 60 wpm.

About Us:

Acosta is a leading sales and marketing powerhouse behind top brands in the United States and Canada. We offer flexible services that maximize efficiency, leveraging data-, reach-, and relationship-driven strategies to execute results and monitor metrics-based outcomes for customers and retailers.

We are an equal opportunity employer committed to providing accommodations for persons with disabilities and promoting diversity in the workplace.

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $31,800.00 - $39,700.00

Client Services Specialist
1 day ago

Deluxe Corporation Charlotte

Job Title: Client Services Specialist · The Client Services Specialist serves as the first point of contact for clients when they have questions or issues to report, working directly with Deluxe Treasury Management Service (TMS) clients through various interface mechanisms. · Rol ...
Customer Service Specialist
12 hours ago

RevoLusion Charlotte

The perfect time to kickstart your career in telecommunications and customer service is here. Working with customers directly daily can be a great way to spread cheer. · We are seeking friendly, motivated Customer Service Specialists to fill immediate openings in our Customer Ser ...
Customer Service Specialist
16 hours ago

RevoLusion Charlotte Full time

Job Title: · Customer Service Specialist · Summary: · Join our team of enthusiastic individuals who thrive in fast-paced environments and enjoy learning new things. As a Customer Service Specialist, you will be responsible for providing exceptional customer service, promoting sea ...
Investment Services Specialist
1 day ago

Global Endowment Management Charlotte

Job Description · The Investment Services Specialist plays a pivotal role in providing high-quality administrative and operational support to the Investment Services Group at GEM. This position involves coordinating investment and investor reporting, managing CRM and investment d ...
Customer Service Specialist
2 days ago

Hays Fluid Controls Charlotte

About Hays-Fluid Controls · We are the industry leader in automatic flow control solutions and hydronic balancing, distinguished by our patented Mesurflo technology and exclusive design. · Our commitment to excellence is reflected in our Core Culture Values: · ONE TEAM - We work ...
Customer Service Specialist
2 days ago

Royal Change Charlotte

Royal Change is a dynamic digital fitness, nutrition, and apparel company led by Sydney and Dustin Houdyshell. We are one of the world's most recognized fitness media brands, producing thousands of workouts, building a global membership community, and launching a successful appar ...
Sr. Service Specialist
3 hours ago

Bank of America Charlotte

Sr. Service Specialist - CashPro & Technical Service Center · Charlotte, North Carolina · Job Description: · At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth a ...
Technical Service Specialist
1 week ago

Clean Rooms West Inc Charlotte Full time

Job Description · Job Description · Description:The purpose of the Technical Service Specialist Position is to conduct testing and certification as well as technical support for cleanrooms and clean equipment. They should be able to operate all equipment used in the field with ac ...
Customer Service Specialist
37 minutes ago

Hays Fluid Controls Charlotte

About Hays Fluid Controls · Hays Fluid Controls is the industry leader in automatic flow control solutions and hydronic balancing, distinguished by its patented Mesurflo technology and exclusive design. We are committed to exceeding customer expectations, building high-quality pr ...
Client Service Specialist
16 hours ago

COGENCY GLOBAL INC. Charlotte Full time

Job Title · Cogency Global Inc. · The Ideal Candidate · For This Role · Is Someone Who: · Can Interact Directly With Clients · Utilizes Various Internal And External Databases · Works With Public Offices And Commercial Agents · Reviews Legal Documentation · Processes Orders And F ...
Client Services Specialist
1 day ago

AmWINS Group Charlotte

Collaborative Role within Amwins Group · We are seeking unique and collaborative individuals to join our lively Client Services Cancellations Team. This team focuses on providing a fast-paced environment where you can learn and develop various skills that will assist the Amwins C ...
Engineering Services Specialist
1 day ago

JLL Charlotte Full time

JLL empowers you to shape a brighter way · Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and emp ...
Alternative Investments Service Specialist
2 days ago

TIAA Charlotte Full time

Alternative Investments Service Specialist · The Alternative Investments Service Specialist plays a vital role in Nuveen's capital raise efforts within the US Wealth channel, focusing on developing Client Service partnerships with financial advisors throughout the pre-sale and po ...
Pest Control Service Specialist
4 hours ago

Rely Workforce Group Charlotte

body{font-family:Arial;font-size:12px;}h1{color:#00698f;}h2{color:#008000;}p{margin-bottom:10px;}Rely Workforce Group understands the challenges of job hunting. Our focus is Placing People First. · We use technology and a humanity-focused approach to provide reliable, large-scale ...
Pest Control Service Specialist
3 days ago

Rely Workforce Group Charlotte

About Us · We are a workforce solutions provider, placing people first. We leverage technology and a humanity-focused approach to deliver reliable, large-scale staffing solutions that help individuals and organizations unlock their potential. · Job Description: · Pest Control Ser ...
Store Customer Service Specialist
4 days ago

Sherwin-Williams Charlotte

Customer Service Specialist · This position is essential to the success of our retail stores. · Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right ...
Store Customer Service Specialist
1 day ago

Sherwin-Williams Charlotte Full time

Customer Service Specialist · This role is essential to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend th ...
Client Services Operations Specialist
1 week ago

DoiT Charlotte Full time

Job Description · Job Description · Location · Our Client Services Operations Specialist will be an integral part of our Cloud Reliability Engineering team. This role is based remotely on the east coast preferably (or central time zone would be ok) of North America. · Who We Are ...
Pest Control Service Specialist
1 week ago

ClearDefense Pest Control Charlotte

About ClearDefense Pest Control · We are a leading pest control company founded in 2013, committed to providing top-quality service using green methods and top-of-the-line equipment. Our goal is to do things a better way, and we've been successful in achieving this. · We currentl ...
PRN Patient Service Specialist
2 days ago

Tryon Medical Partners Charlotte

Patient Service Specialist - PRN Float Job Summary: · This position provides support with the intake and processing of patients presenting for care, and other relative activities. This is a PRN position that will support our float team as needed, likely 2 to 4 days between Monday ...