Head of Clinical Operations - Los Angeles, United States - Circadia Health

Description

Company Overview:

Circadia Health is a medical device and data technology company that has developed the world's first FDA cleared contactless remote patient monitoring system.

Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls.

We're monitoring over 7,000 lives daily and growing rapidly.

As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience.

Prior experience in healthcare is a big plus, but not required.

Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.

Position Overview:

As the Head of Clinical Operations at Circadia Health, you will play a pivotal role in orchestrating and optimizing clinical development efforts.

This includes leading cross-functional teams, both internal and external, to ensure the successful execution of clinical projects.

Your responsibilities will encompass utilizing project management methodologies and best practices to drive projects to completion within established timelines and budgets.

Additionally, as part of your role, you will provide operational and team leadership for Circadia's clinical care teams, with the overarching responsibility of managing, developing, and directing multi-disciplinary clinical teams dedicated to delivering quality patient care.

Key Responsibilities


Leadership and Strategy:

Develop and execute a comprehensive strategic vision for the Clinical Operations and Care Coordination department, aligning with the organization's overall goals.

Provide strong leadership and mentorship to build a high-performing team, fostering a culture of innovation, collaboration, and continuous improvement.

Keep abreast of industry trends, regulatory changes, and best practices in remote patient monitoring and care coordination, leveraging this knowledge to drive operational excellence.

Clinical Operations:

Collaborate closely with the head of clinical operations to ensure each region has a well-trained and engaged team, providing exceptional customer interaction and support as required.

Partner with clinical leadership to maintain and improve the quality of patient care services.
Ensure the adequacy of staffing levels and ongoing training for clinical staff.
Monitor and evaluate clinical processes to identify areas for improvement and efficiency.
Foster a culture of continuous improvement and excellence in patient care delivery.
Collaborate with the Care Coordination team to ensure seamless coordination between clinical and care coordination operations.

Operations Management:
Monitor and analyze key performance indicators (KPIs), including sales, profitability, customer success, satisfaction, and compliance.
Take appropriate actions to address gaps or issues and implement enhancements to improve KPIs.

Program Management and Optimization:

Oversee the end-to-end management of remote patient monitoring and care coordination programs, ensuring seamless workflows and delivering exceptional patient care experiences.

Collaborate cross-functionally to establish standardized processes, protocols, and performance metrics, optimizing program efficiency and effectiveness.
Continuously evaluate program performance, analyze data, and identify opportunities for ongoing enhancement and optimization.

Regulatory Compliance and Quality Assurance:

Ensure strict compliance with relevant healthcare regulations, privacy laws, and industry standards, guaranteeing the highest levels of patient data security and privacy.

Develop, maintain, and enforce policies, procedures, and documentation to support rigorous regulatory requirements.

Implement robust quality assurance programs, conduct regular audits, and lead initiatives aimed at elevating program quality and improving patient outcomes.

Coordination.

Care Coordination Performance:
Track and report monthly performance metrics, including Case Reports/Studies and facility sync calls.
Manage the retroactive alert review process and develop Clinical Impact Scores with the data team.
Monitor other Care Coordination quality metrics and KPIs as outlined in the Care Coordination SOP.
Coordinate and provide feedback to product, data, and customer success teams based on insights from the Care Coordination team.

Implementations and Trainings:
Oversee the successful implementation process for new clients, ensuring the smooth deployment of our remote patient monitoring technology.

Collaborate seamlessly with cross-functional teams to deliver top-notch training to clients and end-users, ensuring they maximize the benefits of our services.

Customer Success:
Guarantee high levels of customer satisfaction and retention by building strong relationships with key accounts.

Proactively address client concerns and work diligently to find effective solutions, while also identifying opportunities for upselling and cross-selling to drive revenue growth.

Care Coordination Hiring & Management:
Manage the hiring and scaling of the Care Coordination VRN Team.
Oversee the onboarding process for VRNs and ensure proper scheduling to cater to SNFs.
Refine and implement standards of practice (SOP) for Care Coordination.
Collaborate closely with the development team to introduce new product features to enhance Care

Facility Engagement:
Manage and refine facility onboarding and in-service training in partnership with customer success teams and clinical leads.
Coordinate in-service training, facility monthly check-ins, and VRN site visits in collaboration with the customer success team.

Stakeholder Collaboration:

Foster close collaboration with internal stakeholders, including product development, technology, and sales teams, to align operations with the organization's strategic objectives.

Establish and cultivate relationships with external partners, healthcare providers, and key opinion leaders to drive collaboration, enhance program effectiveness, and stay at the forefront of industry trends.

Team Leadership and Hiring:
Recruit, develop, and lead a high-performing team of sales representatives, implementation specialists, trainers, and customer success managers.

Define roles and responsibilities, set performance expectations, provide ongoing coaching and feedback, and foster a culture of collaboration and accountability.

Drive the hiring process to attract top talent within the region for each function.

Market Analysis and Strategy:
Stay informed about industry trends, competitive landscapes, and regulatory changes affecting the remote patient monitoring market.
Conduct thorough market analysis to identify growth opportunities and formulate effective strategies to capitalize on them.

Must-Have Skills:
Working in a fast-paced, high-growth technology start-up
Executing growth plans and targets
Excellent communication skills
Exceptional program/project management skills
Creating strategy docs, execution flows, and roadmaps
Flexibility working across multiple time zones with offices in London and Karachi
Developing processes and creating policies, protocols, playbooks, and guides
Enhancing implementation of systems such as and Salesforce
Creating and maintaining dashboards to monitor business performance
Managing large teams across the company and creating alignment between multi-disciplinary teams
Leading effective meetings and following up on action items
Recruiting top talent and driving accountability and performance across the system
Financial planning and analysis

Qualifications:
Bachelor's degree in Healthcare Administration, Business Management, or a related field. Master's degree is a plus.

Proven experience in an Operations Manager or similar role within the medical device industry, with a focus on skilled nursing facilities.

Strong understanding of skilled nursing facility operations, regulations, and patient care processes.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Problem-solving mindset with the ability to identify and address operational challenges effectively.
Empathy and customer-centric approach to ensure positive customer experiences.
Ability to travel to skilled nursing facilities for on-site support, as needed.
Proficiency in Microsoft Office Suite and other relevant software.

Benefits:
Full Single Coverage Health Care Plan (Medical, Dental & Vision)
Retirement Plan Contribution (401k, IRA)
Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Professional Training & Development
Annual Company Retreat
$70,000 - $110,000 a year
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