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Deadwood

    Hotel Front Desk Manager - Deadwood, United States - Deadwood Miners Hotel & Restaurant

    Deadwood Miners Hotel & Restaurant
    Deadwood Miners Hotel & Restaurant Deadwood, United States

    1 week ago

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    Description


    Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We're hiring a hotel front desk manager to lead our already fantastic team. You'll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today
    • Housing assistance is available after 30 days of employment.
    Responsibilities

    •Generate occupancy reports and compile financial information for the general manager

    •Direct front desk operations and ensure customer service meets our high standards for guest satisfaction

    •Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

    •Make sure to adhere to the front desk budget and put in orders for office supplies as needed

    •Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints

    Qualifications

    •Prior hospitality experience of 1 year is required for this position

    •Bookkeeping skills and experience with MS Office a plus

    •High school diploma or equivalent certification required (GED)

    •Showcase exceptional multitasking, communication, and management skills

    •2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
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