- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes promised time. Checks with dispatcher, if necessary.
- Obtains customer's signature on repair order; provides customer with a copy.
- Establishes customer's method of payment. Obtains credit approval, if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up to date.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
- Maintains a professional appearance.
- Keeps work area clean.
- Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Must be computer literate.
- Must be detail-oriented and organized.
- Must be a people-person and have the necessary soft-skills to assist customers while creating a memorable and positive customer experience.
- Prior service advisor experience preferred but not required.
- Must be mechanically inclined.
-
Service Advisor
6 days ago
Hill International Trucks Eighty Four, United States:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
6 days ago
Hill International Trucks Eighty Four, United States:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
3 weeks ago
Hill International Trucks Eighty Four, United States:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
5 days ago
Hill International Trucks Eighty Four, United States:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
2 weeks ago
Hill International Trucks Eighty Four, United StatesJob Description · Job DescriptionDescription:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, ...
-
Service Advisor
4 days ago
Hill International Trucks Eighty Four, United StatesJob Description · Description: · Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to t ...
-
Service Advisor
5 days ago
Hill International Trucks Eighty Four, United StatesJob Description · Job DescriptionDescription:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, ...
-
Service Advisor
3 weeks ago
Hill International Trucks Eighty Four, United StatesJob Description · Job DescriptionDescription:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, ...
-
Service Advisor
6 days ago
Hill International Trucks Eighty Four, PA, US, United States:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
6 days ago
Hill International Trucks eighty four, United States:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
5 days ago
Hill International Trucks San Francisco, United States Permanent:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
6 days ago
Hill International Trucks San Francisco, United States Permanent:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems ...
-
Service Advisor
2 days ago
Washington Auto Mall Canonsburg, United StatesJob Description · Job DescriptionWashington Auto Mall / South Hills Toyota's mission is hire and train the right person to exceed expectations for customer service. This value also applies to our employees. We want to pair the right applicant with the right job and to exceed the ...
-
Service Advisor
5 days ago
Monroeville Mazda Monroeville, United States Full timeThe #1 Cochran Monroeville Mazda Store is looking for an experienced service advisor to join its service department · You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. ...
-
Service Advisor
2 weeks ago
Budd Baer Automotive Washington, United StatesAs a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the d ...
-
Service Advisor
2 weeks ago
Kenny Ross Ford Adamsburg, United StatesKenny Ross Ford - Adamsburg · The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders. · We offer: · Top Pay for Top Talent Tell us about your expe ...
-
Service Advisor
2 weeks ago
Kenny Ross Ford South Castle Shannon, United StatesKenny Ross Ford South · We are actively seeking well-qualified and experienced service advisors for our Ford South location The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the custome ...
-
Service Advisor
3 weeks ago
Kenny Ross Mazda North Huntingdon, United StatesKenny Ross Mazda · The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders. · We offer: · Top Pay for Top Talent Tell us about your experience at y ...
-
Service Advisor
2 weeks ago
C. Harper CDJR Connellsville, United StatesJob Summary: We are looking for an Experienced Service Advisor to join our growing team here at the C. Harper Auto Group - CDJR of Connellsville The right candidate will have Automotive Service Advisor experience and a valid driver's license. The day-to-day duties of this role in ...
-
Service Advisor
2 weeks ago
Bowser Automotive Inc Pleasant Hills, United StatesBowser Automotive is seeking a Service Advisor whose primary responsibility is to greet customers and obtain vehicle data. The ideal candidate will have sales experience as well as strong communication skills in order to effectively and clearly write the general nature of automot ...
Service Advisor - Eighty Four, United States - Hill International Trucks
Description
:Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking a service adviser for Tuesday-Friday 7am-4:30pm and Saturday 7:30am-4pm. Service advisers greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.
RESPONSIBILITIES:
Compensation details: Yearly Salary
PIe44d4f
